Security Officer

FirstService Residential; Highland Lakes (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Security/Compliance Coordinator to maintain a safe, attractive environment for residents. You will conduct inspections, log visits, and manage violations while building positive relationships with owners, vendors, and managers.

The role requires 2+ years in a service setting, strong communication skills, reliable transportation, and the ability to work independently. Compliance or construction experience is a plus; schedule is Wed-Sun, 8am-4pm.

Qualifications

• 2 years’ experience in a service-related industry.
• Demonstrated verbal and written communication skills.
• Reliable transportation and a valid license.
• Ability to work independently and manage time.
• Proven experience handling conflict resolution.
• Compliance or construction background preferred.

Responsibilities

• Enforce governing documents by visually inspecting the community and citing owners for non-compliance.
• Respond to inquiries via email or phone with owners and provide timely resolutions.
• Deliver exceptional customer service to clients and vendors.
• Maintain a daily log of visits, inspections, and violations.
• Carry out safety practices and standard operating procedures.
• Prepare violations and enter data for new contracts.
• Review appeals for waivers and extensions and maintain logs.
• Back up the Support Team as needed and maintain the inspection schedule.

Skills

Verbal and written communication

Conflict resolution

Reliability

Independent work

Service industry experience

Reliable transportation

Job description

Description

Job Overview

As a Security/ComplianceCoordinatorthe primary responsibilities are tomaintainan attractive,safeand pleasing environment for residents by performing walking/driving inspections at managers’ discretion. Keep a daily log of the homes inspected and violations noted. Maintain positive, professional relationships with the commercial and residential/tenants and owners, as well as management and vendors.

Schedule

Wednesday-Sunday: 8am-4pm

Your Responsibilities

• Assiststhecommunityassociation with enforcement of their governing documents and rules by routinely conducting visual inspections of the community and citing owners for non-compliance.
• Correspond/respond to inquiries via email or phone with individual owners and provide resolution to question or concerns ina timelyfashion.
• Always provide exceptional customer service to clients and vendors.
• Keep a daily log of the visits to communities.
• Maintain all compliance with residents.
• Act professionally and responsibility when handling sensitive compliance situations.
• Violation prep/data entry/generating violations letters.
• Keeping a log of all calls/email correspondence.
• Setting up violations for new contracts according to their written policies.
• Backing up Support Team as needed.
• Review appeals for waivers and extensions.
• Maintain Inspection Schedule.
• Maintain Fine Log.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business with the highest standards of personal, professionaland ethical conduct.
• Perform orassistwith any operations asrequiredtomaintainworkflow andto meetschedules.
• Notify supervision of unusual equipment or operating problems and the need foradditionalmaterial and supplies.
• Mayparticipatein any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolveproblemsandmaintainspecified level of knowledgepertaining tonew developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects,tasksand other related duties as assigned.

Skills & Qualifications

• 2 years’ experience in a service-related industry
• Demonstrated verbal and written communication
• Reliable transportation
• Ability to work independently
• Demonstrated experience handling conflict resolution
• Compliance or construction background preferred

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 50lbsor more followingappropriate safetyprocedures. This movement can occur throughout the day. You must also be able to climb several flights of stairs if necessary.
• Must be able to drive.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office, to make copies, send mail and faxes and to walk around the property. This could include lengthy walksonuneven areas.
• Talking and hearing occur continuouslyin the process of communicatingwith guests, supervisors, and other associates.
• Capable ofworking extended hours, including evenings,weekendsandholidaysas necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to anoutdoorssetting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with companymatch. Occasional travel may berequiredto attend training and other company functions.

Compensation

$18-$20 per hour

Disclaimer Statement

The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules,dutiesand responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.