Strategic Relationship Manager

ALMAC Group; Souderton (Montgomery County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Vision & Dental

PTO 20 days + 12 holidays

Disability & Life Insurance

401k match

Professional development

Job summary

Almac Group seeks a Strategic Relationship Manager in Souderton, PA to grow and optimize strategic client relationships across Clinical Project Management, Supply Chain, Quality and Business Development. You will oversee cross-functional teams to align operational delivery with commercial goals.

The role requires 5+ years in pharma customer-facing roles and strong governance and KPI skills. This position is anchored at the Souderton, PA site with global collaboration across locations.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years' experience in a similar role within the Pharmaceutical Industry.
• Minimum of 5 years' Business-to-Business Customer Service experience.

Responsibilities

• Act as global point of contact for the strategic client to drive performance and delivery.
• Establish governance structures to support growth of the relationship.
• Communicate with Almac and client executives to drive joint objectives.
• Define global KPIs at the portfolio level and report trends to senior management.
• Identify and implement new services/process improvements for the client.
• Coordinate alignment across technology and business processes to maximize efficiency.

Skills

Strategic relationship management

Stakeholder engagement

Cross-functional collaboration

Operational performance improvement

Global client governance

Communication skills

Education

Bachelor's degree

Bachelor's degree in Life Science related discipline

Postgraduate level qualification

Project Management Qualification (PMP, Prince2)

Project Management experience

Clinical Trial Packaging and/or Distribution experience

Experience with GMP / GCP

Lean Six Sigma methodology

Experience in supplier management, sourcing and account management

Job description

Almac Group is currently seeking a Strategic Relationship Manager for our Souderton, PA location. The Strategic Relationship Manager is responsible for the growth, success, efficiency, and continuous improvement of strategic customer relationships at a global operational and commercial level. They will have oversight of all activities of the Clinical Project Management, Supply Chain, Quality and Business Development teams assigned to the account, ensuring the completion of any strategic business projects identified.

Responsibilities include but are not limited to:

• Acts as the global point of contact for the strategic client to drive operational performance and delivery across all Almac services and locations. Ensures operational objectives are delivered in line with Almac's commercial goals for the strategic client. Addresses issues raised globally at a portfolio level to ensure full resolution. Acts as a point of escalation on global performance issues for the relevant contacts within the strategic client.
• Generates and maintains governance structures to support the growth and development of the strategic relationship. Ensure Almac and client alignment both from a functional and a strategic level to ensure continued growth of the relationship.
• Communicates effectively at the relevant levels within Almac and the strategic client organization to ensure oversight of the relationship at a portfolio level. Engage with the Almac Executive Sponsor on a regular basis to drive joint objectives across the Almac and strategic client organizations.
• Define and maintain specific global KPIs for the strategic client at the portfolio level. Support Almac internal departments to gather and collate KPIs. Identify trends and report to Almac senior management on the overall health of the relationship
• Support the identification, prioritization and implementation of new services and/or processes for the strategic client to ensure continuous improvement objectives are met.
• Engage with strategic clients to ensure alignment across both, technology and business processes to maximize efficiency for the tactical exchange at the operational level. Provide internal support to ensure continuous improvements across all of the Almac process.

Qualifications:

Required Experience / Education:

• Bachelor's degree
• Minimum of 5 year's experience of working in a similar role within the Pharmaceutical Industry
• Minimum of 5 year's Business-to-Business Customer Service

Preferred Experience / Education:

• Bachelor's degree in Life Science related discipline
• Postgraduate level qualification
• Project Management Qualification (i.e., PMP, Prince 2)
• Project Management experience
• Minimum of 1 year's experience of working with Clinical Trial Packaging and / or Distribution
• Experience or knowledge of GMP / GCP
• Experience using Lean Six Sigma methodology
• Experience in supplier management, sourcing and commercial relationship and/or account management

What Almac Group can offer YOU!

• Full medical, vision & dental benefits the 1st of the month after start date
• 20 days of PTO to start plus 12 holidays per year
• Company paid long and short term disability along with life insurance
• 401k company match
• Professional development programs/ continuous learning opportunities

Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing 6,600 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.

Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.

Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.

EEO is the Law

EEO is the Law GINA Supplement

Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at [e-mail] to request assistance.