Strategic Property Account Manager

Lessen; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision, Life, and_Dis/

401K retirement savings plan

Paid vacation, federal and floating H0

Maternity/Paternity Pay

Career advancement opportunities

All the tools you'll need to be sucess

Inclusive culture and equal employment

Job summary

Lessen is seeking an experienced Account Manager to drive growth and manage client relationships across our real estate services platform. You will collaborate with sales, operations, product, and implementation to tailor solutions and maximize client value.

The ideal candidate has 5+ years in account management or sales, strong CRM and analytics skills, and a keen understanding of property management dynamics.

Qualifications

• A minimum of 5 years in account management or sales.
• Experience in property management or related real estate services is a plus.
• Strong business acumen and ability to understand client needs and pain points.
• Familiarity with regulatory standards in facilities management or rental properties.
• Excellent communication, negotiation, and presentation skills.
• Proficient in CRM and data analytics tools for client tracking and reporting.
• Ability to analyze financial data and margins to guide decisions.
• Conflict resolution skills and ability to address disputes effectively.
• Knowledge of multifamily renovations tools and techniques is a plus.
• Strong time management and stakeholder coordination across owners and contractors.

Responsibilities

• Collaborate with Sales, Field Operations, Product, and Implementation to align projects with client needs.
• Understand client portfolios and tailor growth strategies accordingly.
• Serve as main client contact to foster relationships and explore collaboration.
• Monitor market trends, client feedback, and industry shifts to shape growth plans.
• Lead client retention by ensuring service excellence and timely solutions.
• Document client interactions, sales activities, and growth metrics for strategy.
• Achieve or exceed account growth and upsell targets.
• Work with clients to keep projects within budget and adjust for unforeseen costs.
• Solicit client feedback on satisfaction and service needs.
• Monitor and report client KPI and success metrics.
• Handle additional duties as assigned.

Skills

Account management

Sales

Client relationship management

CRM proficiency

Communication skills

Negotiation

Presentation skills

Financial analysis

Time management

Stakeholder management

Tools

CRM software

Data analytics software

Spreadsheets

Project management platforms

Communication software

Job description

Lessen is seeking an experienced Account Manager to drive growth and manage client relationships across our real estate services platform. You will collaborate with sales, operations, product, and implementation to tailor solutions and maximize client value.

The ideal candidate has 5+ years in account management or sales, strong CRM and analytics skills, and a keen understanding of property management dynamics.