Account Manager

Lessen; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision, Life, and_Dis/

401K retirement savings plan

Paid vacation, federal and floating H0

Maternity/Paternity Pay

Career advancement opportunities

All the tools you'll need to be sucess

Inclusive culture and equal employment

Job summary

Lessen is seeking an experienced Account Manager to drive growth and manage client relationships across our real estate services platform. You will collaborate with sales, operations, product, and implementation to tailor solutions and maximize client value.

The ideal candidate has 5+ years in account management or sales, strong CRM and analytics skills, and a keen understanding of property management dynamics.

Qualifications

• A minimum of 5 years in account management or sales.
• Experience in property management or related real estate services is a plus.
• Strong business acumen and ability to understand client needs and pain points.
• Familiarity with regulatory standards in facilities management or rental properties.
• Excellent communication, negotiation, and presentation skills.
• Proficient in CRM and data analytics tools for client tracking and reporting.
• Ability to analyze financial data and margins to guide decisions.
• Conflict resolution skills and ability to address disputes effectively.
• Knowledge of multifamily renovations tools and techniques is a plus.
• Strong time management and stakeholder coordination across owners and contractors.

Responsibilities

• Collaborate with Sales, Field Operations, Product, and Implementation to align projects with client needs.
• Understand client portfolios and tailor growth strategies accordingly.
• Serve as main client contact to foster relationships and explore collaboration.
• Monitor market trends, client feedback, and industry shifts to shape growth plans.
• Lead client retention by ensuring service excellence and timely solutions.
• Document client interactions, sales activities, and growth metrics for strategy.
• Achieve or exceed account growth and upsell targets.
• Work with clients to keep projects within budget and adjust for unforeseen costs.
• Solicit client feedback on satisfaction and service needs.
• Monitor and report client KPI and success metrics.
• Handle additional duties as assigned.

Skills

Account management

Sales

Client relationship management

CRM proficiency

Communication skills

Negotiation

Presentation skills

Financial analysis

Time management

Stakeholder management

Tools

CRM software

Data analytics software

Spreadsheets

Project management platforms

Communication software

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

What You'll Do:

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.

• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.

• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.

• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.

• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.

• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.

• Achieve or exceed targets related to account growth and upsell according to plan.

• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.

• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.

• Proactively monitor and report client KPI and success metrics

• Other duties as assigned.

What You'll Do:

• A minimum of 5 years in roles related to account management or sales

• Additional considerations made for experience focusing on property management

• Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.

• Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.

• Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.

• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

• Financial analysis capabilities to make informed decisions based on financial data and profit margins.

• Conflict resolution expertise to address and resolve potential disputes effectively.

• Technical proficiency or awareness of the tools and techniques used in multifamily renovations.

• Time management skills ensuring efficient handling of multiple accounts and projects.

• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Why Lessen:

• Competitive compensation

• Health, Dental, Vision, Life, Disability options

• 401K retirement savings plan

• Paid vacation, federal and floating holidays

• Maternity/Paternity Pay

• Career advancement opportunities

• All the tools you'll need to be successful

• Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

70000 - 75000 USD a year