Strategic Programs Manager: Growth & Customer Impact

Cubic Corporation; Concord (CA); On-site; USD 127,000 - 167,000; Full time

Job summary

Cubic Corporation seeks a Services Program Manager to lead assigned programs delivering contractual, financial, customer, operational, and technical outcomes on time and within budget. The role involves coordinating cross-functional and offshore teams, driving change orders, and growing the account with a strong emphasis on customer satisfaction.

You’ll manage budgets, forecasts, and cost performance while navigating a heavily matrixed organization.

Qualifications

• Bachelor’s degree in software engineering, systems engineering, computer science, or a related technical/engineering discipline, or equivalent relevant experience. Minimum of 5 years of progressive experience leading complex customer-facing programs, operations, engineering, contracts, systems integration, or related program environments.
• Working knowledge of program financials, including budgets, forecasts, invoicing/billing, and cost/schedule performance. Proven ability to lead and coordinate cross-functional and offshore teams, operating effectively and delivering results in a heavily matrixed organization.
• Solid grounding in PM fundamentals, including schedule, risk/issue, requirements, and communications management, with the organizational discipline to manage multiple concurrent change orders and priorities.
• Demonstrated ability to operate effectively in ambiguous situations, move quickly, and remain composed and solution-focused under pressure.
• Must be based in, or able to regularly work from, the San Francisco Bay Area.

Responsibilities

• Lead program execution to meet schedule, cost, quality, and contractual commitments, establishing goals, milestones, resources, risk mitigation, and issue-resolution actions.
• Own day-to-day program management for one or more systems under Operations & Maintenance, ensuring service levels and delivery quality throughout the sustainment lifecycle.
• Ensure programs comply with contract requirements, Cubic policies, procedures, and department instructions.
• Direct and coordinate cross-functional and offshore teams, contractors, and partners with influence and prioritization in a matrixed environment.
• Serve as the primary customer-facing point of contact, building trusted relationships to drive satisfaction and account growth.
• Identify and pursue additional business within the existing account; shape opportunities and track growth pipelines and bookings.

Skills

Program leadership

Budget management

Cross-functional leadership

PM fundamentals

Stakeholder management

Risk management

Education

Bachelor's degree in software engineering, systems engineering, or computer science

Tools

DOORS

JIRA

ServiceNOW

P6

Job description

Cubic Corporation seeks a Services Program Manager to lead assigned programs delivering contractual, financial, customer, operational, and technical outcomes on time and within budget. The role involves coordinating cross-functional and offshore teams, driving change orders, and growing the account with a strong emphasis on customer satisfaction.

You’ll manage budgets, forecasts, and cost performance while navigating a heavily matrixed organization.