Strategic Program Manager, PayTV Onboarding & Integrations

Jobvite, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Salary and bonuses

Equity and stock-based compensation

Generous time off and holidays

Hybrid work environment

Job summary

Xperi, headquartered in San Jose, CA, seeks an accomplished Principal Program Manager to lead PayTV onboarding and multi-workstream integrations within TiVo IPTV ecosystems. You will bridge Customer Success, Product, Engineering, Operations and external customers to accelerate time-to-market while scaling governance and delivery frameworks.

You will influence stakeholders, drive program execution, and mentor a squad of PMs to raise the bar on operational excellence and customer outcomes.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or related field.
• 10+ years of progressive experience in program management, technical project/program/delivery management, implementation program management, customer program management, product operations manager.
• Experience managing large-scale customer onboarding, systems integration, or platform deployment programs.
• Proven experience in Kanban Agile methodology, leading a squad or teams priorities day-to-day.
• Proven success leading complex, cross-functional initiatives in technology, telecommunications, IPTV, streaming, media, or SaaS environments.
• Experience managing expectations for executive stakeholders, internally and externally.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to influence across organizations and lead without direct authority.

Responsibilities

• Lead complex, multi-workstream programs supporting Xperi’s PayTV products and services for our customers.
• Drive end-to-end execution of customer onboarding and launch programs, ensuring alignment across technical and business stakeholders.
• Develop and manage program schedules, milestones, dependencies, risk mitigation strategies, and executive reporting.
• Partner with leadership to prioritize initiatives that support growth, revenue retention, revenue generation, and customer satisfaction.
• Coordinate cross-functional efforts required to onboard new B2B and B2B2C customers and services.
• Act as the primary program lead for customers, ensuring successful delivery of Xperi’s products and services, across multiple phases of the integration; prerequisites, delivery, testing, launch, go-to-market planning, and operational readiness activities.
• Collaborate with Engineering, Product Management, Operations, and Support teams to resolve technical and operational challenges.
• Ensure seamless transition from implementation to ongoing operational support.
• Design, implement, and continuously improve program management methodologies, governance frameworks, tools, and reporting processes.
• Develop standardized project plans, dashboards, status reporting mechanisms, and operational playbooks.
• Establish scalable processes that improve execution efficiency while maintaining quality and predictability.
• Identify opportunities to automate workflows and streamline customer onboarding activities.
• Champion agile and PMI standards and best practices across your squad and programs.
• Mentor and guide along with a team of other project managers, helping build organizational program management capabilities.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Drive adoption of automation, data-driven decision-making, and program performance measurement.
• Present program status, risks, issues, and recommendations to executive leadership.
• Build trusted relationships with internal stakeholders, customers, and strategic partners.
• Influence decision-making across multiple teams without direct authority.
• Align stakeholders around priorities, dependencies, and business objectives.

Skills

Kanban Agile methodology

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or related field

Job description

Xperi, headquartered in San Jose, CA, seeks an accomplished Principal Program Manager to lead PayTV onboarding and multi-workstream integrations within TiVo IPTV ecosystems. You will bridge Customer Success, Product, Engineering, Operations and external customers to accelerate time-to-market while scaling governance and delivery frameworks.

You will influence stakeholders, drive program execution, and mentor a squad of PMs to raise the bar on operational excellence and customer outcomes.