Strategic Program Manager: Customer Experience & Growth

Sechan Electronics, Inc.; Lititz (Lancaster County); On-site; USD 95,000 - 125,000; Full time

Job summary

Sechan Electronics, Inc. seeks a Program Manager II to drive the customer experience and manage contracts for evolving programs. You will be the main liaison, coordinating proposals and translating customer needs across functions to enable on‑time delivery.

The role requires strong leadership, cross‑functional collaboration, and a focus on program profitability while advancing new business opportunities. Office in Lititz, PA with occasional travel may be expected.

Qualifications

• Bachelor's degree or equivalent in a technical, business, or financial discipline.
• Knowledge of program management tools and procedures with a minimum of 5 years of experience including bringing new products into production.
• Maintains current in the Program Management and Industry through memberships and achievement certification.
• Familiarity with government contracting highly preferred.
• Ability to obtain a Secret Security Clearance.

Responsibilities

• Cultivate exceptional customer experiences and robust business relationships as the primary program point of contact, ensuring customer satisfaction and fostering long‑term partnerships.
• Manage all contractual aspects, including changes within the program, by employing effective strategies for contract management and swift resolution of issues.
• Excel in multifaceted roles encompassing Customer Relations, Program/Project Planning, Problem Resolution, Risk Management, Program Execution Oversight, Profit and Loss Monitoring, and Business Growth.
• Identify and capitalize on opportunities for new revenue streams and additional business, aligning with company objectives.
• Take the lead role in coordinating proposals, ensuring alignment between customer contracts and Sechan proposals.
• Effectively communicate and translate customer requirements across the organization to facilitate seamless project execution.
• Establish comprehensive project plans, assigning accountability for major milestones, action items, and customer deliverables.
• Manage project schedules and proactively mitigate schedule‑related risks to ensure utmost customer satisfaction.
• Articulate project‑level financial successes or deficiencies and initiate risk mitigation strategies or leverage lessons learned to enhance long‑term profitability.
• Lead or recommend improvements in existing business processes, fostering continuous enhancement and innovation.

Skills

Team leadership

Customer growth

Multi-priority management

Operations knowledge

Company values alignment

MS Office & SQL

Education

Bachelor's degree

Tools

SQL databases

Job description

Sechan Electronics, Inc. seeks a Program Manager II to drive the customer experience and manage contracts for evolving programs. You will be the main liaison, coordinating proposals and translating customer needs across functions to enable on‑time delivery.

The role requires strong leadership, cross‑functional collaboration, and a focus on program profitability while advancing new business opportunities. Office in Lititz, PA with occasional travel may be expected.