Strategic Program Manager (Cloud Transformation Lead)

Solifi; United States; On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

FSA

HSA

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program (EAP)

401K

Job summary

Solifi seeks a strategic leader to oversee cloud transformation programs in the United States, reporting to the Chief Customer Officer. This VP-level role coordinates with Customer Success, Professional Services, Sales, Product, and Operations to drive migration programs from strategy to execution with measurable outcomes and strong governance.

Applicants should demonstrate at least eight years of experience in strategy, operations, or transformation, with proven ability to influence executives,

Qualifications

• 8+ years of experience in strategy, business operations, program management, customer success operations, management consulting, transformation, or related fields.

Responsibilities

• Lead cross-functional cloud migration programs and strategic customer initiatives.
• Define program scope, objectives, success metrics, milestones, governance structures, decision frameworks, and expected customer outcomes.
• Partner with executive sponsors and functional leaders to establish clear ownership, accountability, and escalation paths.
• Drive execution across distributed teams while maintaining alignment, transparency, urgency, and momentum.
• Monitor program performance, identify risks and dependencies, and proactively drive issue resolution.
• Facilitate cross-functional decision-making and ensure alignment on priorities, timelines, tradeoffs, and expected outcomes.
• Provide concise, decision-oriented updates to executive leadership on status, risks, dependencies, customer impact, and business value.

Skills

Strategy & operations experience

Education

Bachelor's degree

Job description

Vacancy Name Strategic Program Manager (Cloud Transformation Lead)

Vacancy No VN973

Job Title Vice President, Sales & Customer Success

Work Location City United States

About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About The Team To support this transformation, Solifi is building a Cloud Transformation capability within the Customer organization, reporting directly to the Chief Customer Officer. This role ensures enterprise customers successfully migrate to and operate in the cloud, with predictable outcomes, reduced risk, and strong long term adoption. This role partners closely with Product, Engineering, Professional Services, Sales, Support, and external partners to deliver scalable and repeatable migration outcomes for complex, enterprise level customers.

About the Position The Strategic Program Manager is a strategic operator responsible for driving Solifi's highest -priority customer migration initiatives and ensuring execution stays aligned to customer outcomes, business value, and operational readiness. This role is deeply customer-focused, helping define the outcomes, KPIs, and confidence-building engagement needed to ensure customers understand the path forward and trust Solifi's ability to deliver. The role serves as a force multiplier across Customer Success, Professional Services, Support, Product, Technology, Operations, Finance, and other cross-functional teams to ensure complex cloud migration programs move from strategy to execution with clarity, accountability, and momentum. Reporting to the Chief Customer Officer, this highly visible individual contributor role partners closely with executive leadership and senior functional leaders to establish alignment, remove barriers, manage dependencies, and maintain disciplined execution across strategic programs. Success in this role requires strong business judgment, operational rigor, executive presence, customer orientation, and the ability to influence outcomes without direct authority.

Role and Responsibilities

• Lead execution of Solifi's most important cross-functional cloud migration programs and strategic customer initiatives.
• Define program scope, objectives, success metrics, milestones, governance structures, decision frameworks, and expected customer outcomes.
• Partner with executive sponsors and functional leaders to establish clear ownership, accountability, and escalation paths.
• Drive execution across distributed teams while maintaining alignment, transparency, urgency, and momentum.
• Monitor program performance, identify risks and dependencies, and proactively drive issue resolution.
• Facilitate cross-functional decision-making and ensure alignment on priorities, timelines, tradeoffs, and expected outcomes.
• Provide concise, decision-oriented updates to executive leadership on status, risks, dependencies, customer impact, and business value.

Cloud Migration Strategy Execution

• Translate cloud migration strategy into executable roadmaps with clear workstreams, owners, milestones, and measurable outcomes.
• Build center of excellence focused on repeatable processes and refining execution through lessons learned.
• Coordinate cross-functional activity across Customer Success, Professional Services, Support, Product, Technology, Operations, Finance, Sales, and Marketing.
• Define governance and playbooks around customer readiness, adoption, business continuity, value realization, and long-term success.
• Partner with customer-facing teams to define clear customer outcomes, success measures, and migration KPIs that guide execution and demonstrate progress.
• Engage directly with customers, as appropriate, to build confidence in the migration approach, reinforce alignment on outcomes, and ensure customer concerns are understood and addressed.

Executive Partnership and Strategic Analysis

• Serve as a trusted partner to the Chief Customer Officer and executive leadership on critical customer migration initiatives.
• Lead strategic analyses related to migration readiness, customer segmentation, program prioritization, operating models, resourcing, risks, and value realization.
• Prepare executive-level recommendations supported by data, operational insight, financial considerations, and customer impact.
• Facilitate discussions among senior leaders to align on priorities, tradeoffs, decisions, and execution commitments.
• Bring an enterprise-wide perspective to strategic conversations while maintaining a practical understanding of operational realities and customer constraints.

Program Management Excellence

• Design and maintain a lightweight program management framework that improves execution quality without creating unnecessary complexity.
• Develop and manage governance processes, dashboards, milestone tracking, risk logs, dependency management, and executive reporting.
• Ensure strategic programs maintain clear ownership, timelines, deliverables, success criteria, and decision points.
• Drive a culture of accountability, transparency, urgency, and execution excellence across the cloud migration portfolio.
• Identify opportunities to improve planning, prioritization, operating rhythms, customer communication, and cross-functional execution processes.
• Standardize successful practices and frameworks that can be scaled across future migration programs and strategic initiatives.

Key Result Areas

• Strategic Program Execution: Cloud migration program is clearly chartered, appropriately governed, and consistently delivered against agreed milestones and outcomes.
• Customer Outcomes: Migration activity is aligned to clearly defined customer outcomes, success KPIs, adoption measures, business continuity needs, value realization, and long-term success.
• Customer Confidence: Customers experience clear communication, visible progress, and increased confidence in Solifi's migration approach and ability to deliver outcomes.
• Cross-Functional Leadership: Strong relationships and operating rhythms enable effective collaboration, alignment, and issue resolution across teams.
• Executive Visibility: Leadership maintain clear visibility into program performance, risks, dependencies, decisions needed, and business impact.
• Operational Excellence: Program management processes create consistency, accountability, and execution rigor without unnecessary bureaucracy.

Value Creation

Strategic programs demonstrate measurable impact on customer satisfaction, retention, revenue protection, operational efficiency, and migration scalability.

About You

Required:

• Bachelor's degree in Business, Finance, Engineering, Management, or a related field.
• 8+ years of experience in strategy, business operations, program management, customer success operations, management consulting, transformation, or related fields.
• Experience leading complex cross-functional initiatives involving multiple stakeholders, executive sponsors, and business functions.
• Demonstrated ability to influence senior leaders and drive results without direct authority.
• Strong analytical, business case development, KPI, and executive reporting skills.
• Exceptional project and program management capabilities, including governance, milestone tracking, risk
• management, and dependency management.
• Strong communication, facilitation, relationship-building, and executive presentation skills.
• Customer-first mindset with the ability to connect internal execution to customer outcomes and business value.

Preferred:

• MBA or advanced business degree.
• Experience within SaaS, software, technology, fintech, or recurring revenue businesses.
• Experience supporting cloud migration, customer transformation, enterprise implementation, or complex customer delivery programs.
• Management consulting, corporate strategy, business transformation, private equity portfolio operations, or operating model experience.
• Familiarity with KPI development, operational performance management, strategic planning, and executive governance processes.

Preferred Experience Level 8 Years

Preferred Education Level Bachelor's Degree

Employment Basis Full Time

Benefits Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan

Applications Close Date 26 Sep 2026