Strategic Program Lead, Government Trusted Access

Showcify, Inc.; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI is seeking a Program Manager to coordinate OpenAI’s Government Trusted Access portfolio across high-trust domains like cyber and biology. You will build operating mechanisms that move government participants from interest through review, onboarding, and activation.

The right candidate is highly organized, communicates clearly, and can operate across technical, policy, legal, safety, security, and operational teams to create durable systems with minimal waste.

Qualifications

• Hold an active TS clearance.
• Have 5–10 years of experience in program management, strategy and operations, product operations, trust and safety, risk operations, support operations, government technology, implementation, or a related field.
• Have led complex, cross-functional programs from an ambiguous problem statement through launch and steady-state operation.
• Can build trust and drive alignment without direct authority while keeping ownership, accountability, and escalation paths clear.
• Can translate technical, policy, legal, safety, security, and customer requirements into practical workflows and decision structures.
• Are analytically fluent and comfortable using operational data, dashboards, case-management systems, and lightweight automation to identify bottlenecks and improve program health.
• Communicate clearly and directly with technical teams, operators, government stakeholders, and executives, especially when evidence is incomplete or tradeoffs are sensitive.
• Learn unfamiliar domains quickly, ask strong questions, and know when to bring in specialists rather than overstate your own expertise.
• Operate calmly in a fast-moving environment, exercise sound judgment with sensitive information, and follow through reliably on details and commitments.
• Experience supporting government, public-sector, national-security, regulated, or other security-conscious organizations.

Responsibilities

• Coordinate government participation across domain-specific Trusted Access programs, including cyber and biology, while helping stand up future programs as the portfolio evolves.
• Own the end-to-end program operating rhythm across intake, qualification, review, approval, onboarding, activation, ongoing support, renewal, and offboarding.
• Maintain a clear portfolio view of applicants and participating organizations, access levels, requirements, owners, dependencies, commitments, risks, and decisions needed.
• Build practical program mechanisms such as roadmaps, ownership maps, decision logs, risk registers, service standards, operating reviews, dashboards, and executive updates.
• Coordinate cross-functional reviews across OpenAI for Government, Safety, Product Policy, Legal, Security, Product, Research, User Operations, Technical Success, Global Affairs, and domain experts.
• Preserve clear decision boundaries: ensure the right domain owner makes eligibility, policy, safety, security, and access decisions while keeping the broader process moving.
• Identify stalled reviews, broken handoffs, unclear ownership, capacity constraints, and recurring operational gaps; bring the right context, options, and recommendation to resolve them.
• Partner with government-facing teams to set accurate expectations, coordinate participant communications, and ensure commitments are tracked through completion.
• Define and monitor program health through measures such as review time, backlog age, onboarding completion, activation, support demand, participant outcomes, and operational risk.
• Turn manual and one-off work into scalable workflows, documentation, training, automation, and tooling while retaining appropriate human judgment for sensitive decisions.
• Capture lessons across domains and translate them into reusable operating patterns without flattening meaningful differences between programs.

Skills

Program management

Strategy and operations

Product operations

Trust and safety

Risk operations

Support operations

Government technology

Implementation

Job description

OpenAI is seeking a Program Manager to coordinate OpenAI’s Government Trusted Access portfolio across high-trust domains like cyber and biology. You will build operating mechanisms that move government participants from interest through review, onboarding, and activation.

The right candidate is highly organized, communicates clearly, and can operate across technical, policy, legal, safety, security, and operational teams to create durable systems with minimal waste.