Strategic Program Lead

ClassPass; Boston (MA); On-site; USD 131,000 - 175,000; Full time

Job summary

Playlist, a platform shaping fitness and wellness experiences, is seeking a strategic chief of staff‑level leader to drive the CPLT operating rhythm. You will own agendas, pre-reads, OKRs, and executive cadences, ensuring decisions translate into actionable ownership and dates.

You will sit with the CPLT, oversee major programs, and later balance strategic initiatives with ongoing leadership work. You will partner with data scientists, engineers, and executives to align on strategy, drive

Qualifications

• 5+ years in strategy, consulting, private equity, VC, or similar PM role at a fast-scaling tech company.
• Ability to connect strategy to measurable business impact and run cross-functional programs.
• Experience operating close to leadership with goal-setting, reviews, and exec cadences.
• Strong presentation skills; able to distill complex ideas for diverse audiences.
• Hands-on data analysis and test design; advanced Excel skills required; SQL/BI tools a plus.
• Based on the US East Coast with overlap with New York leadership and UK teams.

Responsibilities

• Lead cross-functional programs that drive outcomes for users, partners, and business.
• Design and launch beta tests; scale winning ideas companywide.
• Translate goals into clear roadmaps and actionable frameworks.
• Collaborate with data scientists, engineers, and executives to align on strategy.
• Present insights to senior leadership including CEO and exec team.
• Manage timelines, resources, and trade-offs across multiple initiatives.
• Drive decision-making in ambiguous spaces using data and experiments.
• Build working groups around central strategy pillars; maintain momentum.
• Own leadership operating rhythm end to end—agendas, pre-reads, and follow-ups.
• Run OKR drafting through quarterly readouts for ClassPass.

Skills

Strategy experience

Program management

Cross-functional leadership

Analytical thinking

Presentation skills

Executive exposure

Excel skills

SQL

Looker/Tableau

B2B/B2C knowledge

Tools

Excel

SQL

Looker

Tableau

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You’ll Play:

At the heart of our Pricing & Inventory team, you’ll shape the future of our product portfolio and fuel growth across our global marketplace. You’ll guide complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into results.

Your first program is a chief of staff remit for the ClassPass Leadership Team.

ClassPass is standing up its own leadership team (CPLT), and this role owns how that team runs: the meeting agenda and pre-reads, the OKR process, reporting and business review cadences, offsite and sales kickoff prep, and the follow-through that turns decisions into owned, dated actions. You will sit alongside the CPLT, have line of sight into every major program in the business, and be the person who keeps leadership focused on the few things that matter most. Expect this to be the majority of the job in your first months, moving toward a roughly even split with the strategic programs below as the operating rhythm takes hold.

More broadly, you will:

• Lead cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, engineers, and business leaders to align on strategy and deliver on outcomes
• Present insights and proposals to senior leadership, including our CEO and executive team
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Drive decision‑making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Build and lead working groups around central strategy pillars, keeping momentum high and blockers low
• Own the leadership operating rhythm end to end, from agendas and pre‑reads through decision logs and follow‑ups, so decisions get made once and stick
• Run the goal‑setting and business review process for ClassPass, from OKR drafting through quarterly readouts

Experience You Bring:

• 5+ years in strategy, consulting, private equity, venture capital, or a similar program management role at a fast‑scaling tech company
• Strong ability to connect high‑level strategy to measurable business impact
• Proven success leading complex, cross‑functional programs from idea through execution
• Comfortable navigating ambiguity with sound judgment and creative thinking
• Strong presentation skills, with the ability to distill complex ideas for diverse audiences
• Experience operating close to a leadership team, whether as a chief of staff, in strategy and operations, or in business operations, including running goal‑setting, business reviews, and executive meeting cadences
• Based in New York or elsewhere on the US East Coast, with regular overlap with leaders in New York and the UK
• Hands‑on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $131,000 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.