Strategic Program Director: Operations, Budget & Compliance

Maximus; Topeka (KS); On-site; USD 180,000 - 190,000; Full time

Job summary

Maximus in Topeka, KS seeks an accomplished Program Manager to lead budgeting, forecasting, and profitability while ensuring contract and regulatory compliance. You will oversee administrative operations and align resources to meet strategic priorities.

The role requires a Bachelor's degree and 12–15 years of relevant experience, CCaaS and Medicaid program familiarity, CRM proficiency, and a willingness to work onsite in Topeka. PMP preferred; you will mentor cross-functional teams.

Qualifications

• Bachelor's degree in a related field; equivalent combination of experience and education considered.
• 12–15 years of professional experience in a related field.
• Experience leading multiagency call centers or CCaaS.
• Client relationship management from implementation through maintenance.
• Experience with large-scale telephony and Medicaid programs.
• CRM software experience.
• Must live in or near Topeka, KS and be willing to work onsite.

Responsibilities

• Oversee and manage the project’s financial performance, including budgeting and forecasting.
• Ensure program operations comply with contract requirements and state/federal regulations.
• Guide priorities to support project strategies and objectives.
• Supervise administrative operations, including budget controls and HR.
• Review reports and analyses to ensure program objectives are met.
• Participate in audits, forecasting, and modeling exercises to support direction.
• Mentor operational managers and guide staff development.
• Coordinate staffing and resource utilization across the enterprise.

Skills

CCaaS experience

CRM software proficiency

Medicaid program experience

Project management

Client relationship management

Education

Bachelor's degree

Tools

CRM software

Telephony systems

Job description

Maximus in Topeka, KS seeks an accomplished Program Manager to lead budgeting, forecasting, and profitability while ensuring contract and regulatory compliance. You will oversee administrative operations and align resources to meet strategic priorities.

The role requires a Bachelor's degree and 12–15 years of relevant experience, CCaaS and Medicaid program familiarity, CRM proficiency, and a willingness to work onsite in Topeka. PMP preferred; you will mentor cross-functional teams.