Sr. Operations and Workflow Manager - (Topeka, KS)

Maximus; Topeka (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life insurance

401K retirement plan

Paid time off

Employee Assistance Program

Tuition reimbursement

Job summary

Maximus is seeking a Sr. Operations and Workflow Manager to oversee end-to-end workflow execution, service levels, and productivity across front-office and back-office areas. You will lead daily operations, drive continuous improvement, and ensure metrics and compliance are met.

Collaboration with internal leadership and external stakeholders is essential to resolve issues and uphold policy adherence while delivering high-quality service outcomes. This onsite role is based in Topeka, KS.

Qualifications

• End-to-end workflow execution and optimization.
• Leadership and oversight of daily operations with measurable performance results.
• Strong communication with internal leaders and external stakeholders to ensure compliance and quality.

Responsibilities

• Drive operational excellence through performance management and continuous improvement.
• Lead and develop staff while ensuring service levels and quality standards.
• Coordinate with leadership and stakeholders to resolve issues and communicate requirements.
• Ensure adherence to policies, procedures, and regulatory requirements while delivering high-quality outcomes.

Skills

Workflow management

Performance management

Leadership

Staff development

Cross-functional collaboration

Regulatory compliance

Job description

Maximus is currently hiring a Sr. Operations and Workflow Manager. The Sr. Operations and Workflow Manager is responsible for end-to-end workflow execution, service levels, productivity, and continuous improvement across both front-office and back-office functions. They will provide leadership and oversight of daily operations, ensuring performance metrics, quality standards, and compliance requirements are consistently met. This role drives operational excellence through performance management, staff development, and continuous improvement initiatives.

The position collaborates closely with internal leadership and external stakeholders to support effective communication, resolve issues, and ensure adherence to policies, procedures, and regulatory requirements while delivering high-quality service outcomes.

This is an onsite position in Topeka, KS.

*This job is contingent upon contract award.*

Why Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.