Senior Program Director, Medicaid Eligibility Operations | Onsite in Topeka, KS | Relocation Assistance Available

Maximus; Topeka (KS); On-site; USD 180,000 - 190,000; Full time

Job summary

Maximus in Topeka, KS seeks an accomplished Program Manager to lead budgeting, forecasting, and profitability while ensuring contract and regulatory compliance. You will oversee administrative operations and align resources to meet strategic priorities.

The role requires a Bachelor's degree and 12–15 years of relevant experience, CCaaS and Medicaid program familiarity, CRM proficiency, and a willingness to work onsite in Topeka. PMP preferred; you will mentor cross-functional teams.

Qualifications

• Bachelor's degree in a related field; equivalent combination of experience and education considered.
• 12–15 years of professional experience in a related field.
• Experience leading multiagency call centers or CCaaS.
• Client relationship management from implementation through maintenance.
• Experience with large-scale telephony and Medicaid programs.
• CRM software experience.
• Must live in or near Topeka, KS and be willing to work onsite.

Responsibilities

• Oversee and manage the project’s financial performance, including budgeting and forecasting.
• Ensure program operations comply with contract requirements and state/federal regulations.
• Guide priorities to support project strategies and objectives.
• Supervise administrative operations, including budget controls and HR.
• Review reports and analyses to ensure program objectives are met.
• Participate in audits, forecasting, and modeling exercises to support direction.
• Mentor operational managers and guide staff development.
• Coordinate staffing and resource utilization across the enterprise.

Skills

CCaaS experience

CRM software proficiency

Medicaid program experience

Project management

Client relationship management

Education

Bachelor's degree

Tools

CRM software

Telephony systems

Job description

Job DescriptionEssential Duties and Responsibilities:- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.- Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.- Ensure established goals and objectives support the overall project strategies.- Oversee all project administrative operations including budget, financial controls, and human resources.- Plan, develop, and schedule priorities for achieving operational and performance goals.- Review management, productivity, and financial reports and studies to ensure program objectives are met.- Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.- Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.- Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.- Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.- Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.- Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.Minimum Requirements- Bachelor's degree in related field required.- 12-15 years of professional experience in a related field required.- Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.- Experience leading multiagency call centers or contact center-as-a-service (CCaaS).- Client relationship management from implementation through maintenance.- Experience with large-scale telephony.- Experience managing Medicaid programs.- Experience implementing innovative technical solutions to solve client needs.- CRM software experience.- Must live in or near Topeka, KS- Must be willing and able to work onsitePreferred Requirements- Previous consulting experience.- Experience leading a contact center startup from initial design through launch and stabilization.- Certified Project Management Professional (PMP)EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$180,000.00Maximum Salary$190,000.00