Strategic Program Delivery Lead

Humana; United States; On-site; USD 115,000 - 158,000; Full time

Job summary

Humana is seeking a Program Delivery Lead to coordinate complex product and program initiatives across Product, Marketing, Data & Analytics, Technology, and Channel Enablement. You will drive structured plans, clear communications, and transparent delivery processes while managing dependencies and risks.

The role emphasizes collaboration, detail‑oriented execution, and accountability in a highly visible environment with opportunities to influence senior leadership decisions.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in program delivery, project management, product operations, or a related cross‑functional role.
• Experience supporting product launches, go‑to‑market initiatives, and adoption enablement activities.
• Exposure to marketing operations, customer engagement, analytics workflows, and/or digital channel management.
• Demonstrated success managing multiple concurrent initiatives within a complex, matrixed organization.
• Strong written and verbal communication skills with the ability to simplify and communicate complex concepts to diverse audiences.
• Experience developing and maintaining project documentation, program plans, and stakeholder communications.
• Proven facilitation and stakeholder management skills with the ability to drive alignment and influence outcomes.
• Proficiency with program and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, and SharePoint.
• Experience working across organizational boundaries with product, marketing, data, technology, and channel teams.
• Strong organizational, problem‑solving, and execution skills with a focus on outcomes and accountability.

Responsibilities

• Coordinate end‑to‑end program and product delivery across multiple workstreams, ensuring alignment among Product, Marketing, Data & Analytics, Technology, and Channel teams.
• Manage project milestones, timelines, dependencies, and risks across complex initiatives while proactively identifying and resolving blockers.
• Facilitate cross‑functional meetings, working sessions, stand‑ups, and program reviews to maintain momentum and accountability.
• Serve as a liaison between product teams and enablement partners, ensuring decisions are effectively translated into operational execution.
• Monitor post‑launch adoption and utilization metrics, identify opportunities for improvement, and coordinate corrective actions as needed.
• Partner with product and program leaders to document key decisions, trade‑offs, and strategic rationale.
• Develop and maintain program artifacts that help stakeholders understand the goals, priorities, and context behind organizational initiatives.
• Create executive‑ready presentations, briefing materials, status reports, and decision memos that distill complex information into clear and actionable insights.
• Facilitate alignment sessions to ensure stakeholders share a consistent understanding of program objectives, priorities, and timelines.
• Organize and maintain program roadmaps, project plans, RAID logs, delivery trackers, and supporting documentation.
• Establish and manage centralized documentation repositories while promoting consistent documentation standards across teams.
• Translate complex program information into clear communications tailored to audiences ranging from operational teams to senior leadership.
• Develop templates, frameworks, and playbooks that improve delivery consistency, efficiency, and scalability.

Skills

Cross-functional collaboration

Stakeholder management

Written and verbal communication

Jira and Confluence

Smartsheet

Microsoft Teams

SharePoint

Education

Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or related field

Tools

Jira

Confluence

Smartsheet

Microsoft Teams

SharePoint

Job description

Humana is seeking a Program Delivery Lead to coordinate complex product and program initiatives across Product, Marketing, Data & Analytics, Technology, and Channel Enablement. You will drive structured plans, clear communications, and transparent delivery processes while managing dependencies and risks.

The role emphasizes collaboration, detail‑oriented execution, and accountability in a highly visible environment with opportunities to influence senior leadership decisions.