Strategic Process Improvement Consultant II

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

UPMC Health Plan is seeking a Business Process Consultant II to plan, design, and lead projects that improve insurer services performance. Hybrid role in Pittsburgh, combining remote work with in-office collaboration. Candidates should drive enterprise improvement, build business cases, and guide stakeholders through change.

The role emphasizes Six Sigma, Lean, data analysis, and cross-functional leadership to deliver measurable value and maintain accountability across projects.

Qualifications

• Experience leading process improvement projects across healthcare or enterprise functions.
• Strong problem-solving and analytical abilities with focus on value realization.
• Ability to define scope, goals, and plans; communicate benefits and risks clearly.

Responsibilities

• Plan, design, and lead consulting projects to improve processes and performance for Insurances Services Division.
• Develop business cases and cost/benefit analyses for recommended future states.
• Lead cross-functional change management and communications to align stakeholders.
• Manage project administration, timelines, meetings, and deliverables.
• Present status reports and dashboards to stakeholders; ensure timely reporting.

Skills

Six Sigma

Lean

Change management

Project management

Data analysis

Dashboard design

Communication

Leadership

Tools

Benchmarking tools

Process mapping tools

Job description

UPMC Health Plan is seeking a Business Process Consultant II to plan, design, and lead projects that improve insurer services performance. Hybrid role in Pittsburgh, combining remote work with in-office collaboration. Candidates should drive enterprise improvement, build business cases, and guide stakeholders through change.

The role emphasizes Six Sigma, Lean, data analysis, and cross-functional leadership to deliver measurable value and maintain accountability across projects.