Strategic PMO Lead: Governance, Roadmaps & Exec Reporting

Citizens Bank; Rhode Island; On-site; USD 110,000 - 160,000; Full time

Job summary

Citizens Bank is seeking a Senior PMO professional to partner with the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.

You will manage the NEXT roadmap, governance, risk tracking, and executive dashboards, while driving continuous improvement, coordinating with stakeholders, and ensuring timely execution across programs.

Qualifications

• 5-8+ years of project or program management experience in banking or large-scale operating model transformations.
• Experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership.
• Ability to influence without direct authority and drive accountability across cross-functional teams.
• Proven ability to build and manage integrated program roadmaps across multiple workstreams and stakeholder groups.
• Strong proficiency with PowerPoint, Excel, SharePoint, and PM tools for dashboards and reports.
• Excellent written and verbal communication skills to translate complex program content.

Responsibilities

• Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure
• Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices
• Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing
• Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences
• Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectives
• Support stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed
• Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time
• Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks

Skills

Program management

Influence without authority

Stakeholder engagement

Tools

Jira

Microsoft Project

SharePoint

PowerPoint

Excel

Job description

Citizens Bank is seeking a Senior PMO professional to partner with the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.

You will manage the NEXT roadmap, governance, risk tracking, and executive dashboards, while driving continuous improvement, coordinating with stakeholders, and ensuring timely execution across programs.