Strategic PMO Business Analyst - Cross-Functional & Agile

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami, FL, seeks a PMO Business Analyst to partner with Finance, Human Resources, Supply Chain and other functions to document capabilities and address business challenges. You will work with Project Managers to review processes end-to-end and address risks across multiple domains.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, you will support requirements gathering, process design, testing, and project documentation in

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Hotel/Hospitality Management or related field, or equivalent experience.
• 3–5 years of experience in business process design, requirements gathering, and translating requirements for development.
• Experience with Agile and/or Waterfall methodologies; travel or hospitality experience preferred.

Responsibilities

• Document system requirements, including integration between multiple systems, define scope and objectives, and support the creation of system specifications.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering requirements for system modifications and implementations.
• Identify improvement opportunities across assigned business processes.
• Conduct cost-benefit analysis and build business cases to secure financial approval for solutions.
• Lead or participate in multiple projects, manage scope, schedules, and on-time delivery.
• Monitor milestones and provide timely reporting on issues affecting progress.
• Track budgets, actuals, and forecasts against plans, escalating financial risks as needed.
• Support financial tracking and reporting for projects in partnership with Finance.
• Meet regularly with project teams to review deliverables and deadlines.
• Develop and execute test plans in support of system implementations.
• Manage and monitor buy-lists, and track REQs/POs for timely delivery.

Skills

Business process design

Requirements gathering

Agile methodologies

Waterfall methodologies

Stakeholder liaison

Education

Bachelor's Degree

Job description

Norwegian Cruise Line Holdings Ltd. in Miami, FL, seeks a PMO Business Analyst to partner with Finance, Human Resources, Supply Chain and other functions to document capabilities and address business challenges. You will work with Project Managers to review processes end-to-end and address risks across multiple domains.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, you will support requirements gathering, process design, testing, and project documentation in