Strategic Partner Success & Operations Manager

Rocket Travel by Agoda

Chicago (IL)

Hybrid

USD 104,000 - 140,000

Full time

4 days ago

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Benefits offered by this job

Bonus

401k with match

Flexible vacation

Health benefits

Job summary

Rocket Travel by Agoda in Chicago is seeking a Partner Success Manager to own the end-to-end operational relationship with key partners, ensuring smooth onboarding, integration, and ongoing service delivery. You will monitor SLAs, KPIs, and drive improvements with cross-functional teams.

Ideal candidates have 2+ years in partner or enterprise account management, a Bachelor's degree (MBA preferred), and a demonstrated ability to manage service delivery in a fast-paced, customer-focused

Qualifications

2+ years in partner management or enterprise accounts for large clients.
Bachelor’s degree; MBA preferred.
Experience managing service delivery with SLAs and KPIs in a fast-paced environment.

Responsibilities

Own the end-to-end operational relationship with assigned partners, onboarding, integration, and ongoing service delivery.
Monitor, report, and drive performance against SLAs and KPIs; identify and resolve issues.
Collaborate with Operations, Enablement, Project, Commercial, and Support teams to deliver on partner requirements and drive improvements.
Build and maintain trust-based relationships with client program owners; understand goals and challenges; provide data-driven insights.