Sr. Partner Operations Manager

Sword; Northern (KY); Hybrid; USD 115,000 - 180,000; Full time

Job summary

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews.

The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something

Qualifications

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: you identify what matters and act without waiting to be directed.
• A track record of building trust directly with external partners or customers, not just internal stakeholders.
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background.

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Skills

Operational workflows

Stakeholder management

Data analysis

Billing

Partner management

Job description

# Sr. Partner Operations ManagerremoteUSApply for this roleAt Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.#### AI Proficiency at SwordAI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.* Explorer (Level 1) — Uses AI daily to boost personal productivity* Builder (Level 2) — Creates workflows and tools that elevate the whole team* Integrator (Level 3) — Embeds AI into products and processes at scaleEvery hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.#### **Role**Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something directly and when to escalate it.#### #### **What you’ll be doing*** Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.* Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.* Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.* Own account/partner business review prep and delivery for your portfolio.* Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.* Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.#### #### **What you need to have*** Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.* Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.* Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.* High initiative and sound judgment: you identify what matters and act without waiting to be directed.* A track record of building trust directly with external partners or customers, not just internal stakeholders.* Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background.#### What we'd love to see* Experience in health plans, digital health, or the partner/benefits ecosystem.* Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management).* Experience with billing, data integration, or technical operations in a client- or partner-facing role.\\*The range below reflects base, variable, and equity for this role.This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.Total Compensation Range$114,517—$179,955 USDCountry-specific benefits may vary and will be detailed separately.Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.Apply for this role