Strategic Partner Engagement Lead

Onebrief; Colorado Springs (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Onebrief in Colorado Springs, CO, is seeking a Partner Engagement Manager to own the customer relationship from users to high-ranking officials. You will drive adoption of Onebrief across workflows and ensure alignment between users and the product team.

You bring deep knowledge of military HQ operations, superb stakeholder communication, and a proven ability to navigate government environments. This role requires TS clearance eligibility and a hands-on, collaborative approach.

Qualifications

• Proven experience in leading operational planning within a military context.
• Exposure to staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Most importantly, you are a true Onebriefer: value for users, ambitious, scrappy, collaborative, honest, low ego.

Responsibilities

• Own the entire customer relationship, from users up to Generals to Admirals.
• Rapidly expand product usage until ~100% of workflows are in Onebrief.
• Clearly communicate user needs to the product team; maintain high product proficiency.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Coordinate with customers and our product engineering team during incidents.

Skills

Operational planning

Customer relationship management

Stakeholder communication

Military HQ knowledge

Technical fluency

Problem-solving

Autonomy

Team collaboration

Education

Professional Military Education training

Experience in defense sector

Job description

Onebrief in Colorado Springs, CO, is seeking a Partner Engagement Manager to own the customer relationship from users to high-ranking officials. You will drive adoption of Onebrief across workflows and ensure alignment between users and the product team.

You bring deep knowledge of military HQ operations, superb stakeholder communication, and a proven ability to navigate government environments. This role requires TS clearance eligibility and a hands-on, collaborative approach.