Operations Manager, Air Force Special Operations Command

jobs.frontdoordefense.com - Jobboard; Mary Esther (FL); On-site; USD 155,000 - 175,000; Full time

Job summary

jobs.frontdoordefense.com - Jobboard is looking for an Operations Manager for the Air Force Special Operations Command in Mary Esther, Florida. The successful candidate will own the customer relationship and ensure product success across military headquarters.

The role requires a mastery of operational planning, strong customer engagement skills, and a current Top Secret clearance with eligibility for SCI. Ideal candidates will have advanced military education and proven experience in a related environment.

Qualifications

• Proven experience leading operational planning within a military context.
• Strong technical skills to master applications and troubleshoot issues.
• Experience in customer support, coordinating with customers effectively.

Responsibilities

• Own the entire customer relationship.
• Rapidly expand product usage within Air Force Special Operations Command.
• Clearly communicate user needs to the product team.

Skills

Operational planning

Military context experience

Customer support

Technical skills

Problem solving

Education

Advanced military education: Command and Staff

Advanced Military Studies

Job description

Operations Manager, Air Force Special Operations Command

Own the entire customer relationship and rapidly expand product usage within Air Force Special Operations Command

Location: Mary Esther, Florida, United States

Compensation: $155,000 - 175,000 USD / year

Job Tags: Strategy & Ops

Job Opportunity

Required: Top Secret clearance with eligibility for SCI

In person in Hurlburt Field, FL

What You Will Achieve

At each major headquarters under your responsibility:

1. Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
2. Rapidly expand product usage until ~100% of A35 and A5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
3. Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
4. Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
5. Instill the Onebrief brand image.
6. Enable our expansion to Allies and Partners.
7. Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

About You

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.
• You deeply understand large military headquarters and want to apply that within Air Force Special Operations Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be AFSOC's first exposure to our product. No one is worried, because they know you've taken care of it.
• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls.
• You have technical skill You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• You work well with customers You understand them, and they confide in you. Users ask you to have a beer.
• You're intense about our mission It's a core part of who you are.
• You're ambitious We're getting bigger. You should too.
• You hold a current Top Secret clearance with eligibility for SCI.

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education: Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Most importantly, you are a true Onebriefer:
  1. You are obsessed with creating value for real users.
  2. You are ambitious, scrappy, and a creative problem-solver.
  3. You learn quickly, work iteratively, and naturally seek collaboration.
  4. You approach your work with integrity, intellectual honesty, and a low ego.
  5. You communicate frankly, clearly, and succinctly.
  6. You thrive as a self-starter, embracing autonomy and ambiguity.