Strategic Partner

EBAS Group; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Well-being stipend

PTO

Job summary

EBAS Group is seeking an Enterprise Customer Partner in New York or San Francisco, offering a full-time hybrid role with four days onsite. You will own a portfolio of enterprise accounts, run executive briefings, and drive expansion while partnering with Engineering and Product to align on customer needs.

The role reports to the Chief Growth Officer and requires 3-5 years in consulting or enterprise SaaS with a proven track record of expanding client engagements and delivering transformative

Qualifications

• 3-5 years of consulting or enterprise SaaS experience (at least 2 years as an Engagement Manager)
• Proven track record of growing client engagements
• Delivered results even when engagements became rocky or stakeholders pushed back
• Strong analytical and structured thinker with solid project management skills
• Equally comfortable with C-suite executives and day-to-day operators
• Curious about how industrial distribution, manufacturing, and automotive businesses actually work
• AI-native — you use AI seriously and are excited about what it can do for operations
• Comfortable with ambiguity and building the playbook as you go

Responsibilities

• Day-to-day ownership of enterprise accounts — QBRs, exec briefings, account plans, and customer success
• Help customers move from AI adoption to genuine operational transformation
• Identify new use cases and drive expansion ARR through deeper deployment
• Bring customer insight into product decisions — what you hear shapes our roadmap
• Coordinate with Engineering and Product to ensure your accounts get what they need
• Travel to customer sites for in-person engagement with teams and executives

Skills

Consulting/Enterprise SaaS

Engagement Manager

Analytical thinking

Project management

C-suite communication

Stakeholder management

Job description

Strategic Partner New York or San Francisco | Full-Time | Hybrid (4 days onsite)

The Opportunity

We're hiring for a fast-growing, venture-backed AI startup ($25M Series A) with partnerships across Google, NVIDIA, and Microsoft - and we've already driven over $200M in incremental revenue for enterprise customers. Our platform builds AI-powered teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive.

We're hiring a Enterprise Customer Partner to own a portfolio of post-pilot enterprise accounts. You'll be the senior partner customers call when it matters - running executive briefings, driving expansion, and surfacing new AI use cases. This is an early, high-impact role that shapes how we run customer relationships at scale. You'll report directly to the Chief Growth Officer.

What You'll Own:

• Day-to-day ownership of enterprise accounts - QBRs, exec briefings, account plans, and customer success
• Help customers move from AI adoption to genuine operational transformation
• Identify new use cases and drive expansion ARR through deeper deployment
• Bring customer insight into product decisions - what you hear shapes our roadmap
• Coordinate with Engineering and Product to make sure your accounts get what they need
• Travel to customer sites for in-person engagement with teams and executives

What We're Looking For:

• 3-5 years of consulting or enterprise SaaS experience (at least 2 years as an Engagement Manager or equivalent)
• Proven track record of growing client engagements - not just maintaining them
• You've delivered results even when engagements got rocky or stakeholders pushed back
• Strong analytical and structured thinker with solid project management skills
• Equally comfortable with C-suite executives and day-to-day operators
• Curious about how industrial distribution, manufacturing, and automotive businesses actually work
• AI-native - you use AI seriously and are excited about what it can do for operations
• Comfortable with ambiguity and building the playbook as you go

Why Join:

• Real traction - customers are live and results are proven
• Early enough to shape how we run customer relationships at scale
• Full benefits: Medical, Dental, Vision, 401K, well-being stipend, PTO, and more
• Sharp, low-ego team across New York, San Francisco, and London