Strategic Ops Program Manager, Custom Manufacturing

Industrial Electric Manufacturing; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

IEM is seeking an experienced Operations Program Manager to lead the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and drive execution across engineering, supply chain, production, and customer interface.

The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to define, implement, and continuously improve a structured approach for handling specialized manufacturing

Qualifications

• Bachelor’s degree in Mechanical or Industrial Engineering, Operations, Business Management, or a related field.
• 5–10 years of experience in program management operations in a manufacturing environment.
• Strong knowledge of product lifecycle processes and complex hardware manufacturing workflows.
• Cross-functional business operations experience across engineering, supply chain, production and quality.
• Excellent communication, organization and problem-solving skills.
• Experience with highly customized or made-to-order products is highly desirable.
• PMP certification preferred, but not required.
• Familiarity with low and medium voltage, industrial-sized equipment technologies is a strong plus.

Responsibilities

• Project Leadership: own assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface.
• Cross-Functional Coordination: align sales, engineering, supply chain, production and finance for smooth handoffs and execution.
• Engineering Oversight: track engineering deliverables, drawing releases, and change management to meet project milestones.
• Supply Chain & Long-Lead Materials: monitor procurement of critical components, anticipate risks, and mitigate supply chain delays.
• Capacity & Production Planning: coordinate with operations teams to align project demand with production capacity and resources.
• Project Tracking & Reporting: establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers.
• Customer Interface: act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience.
• Risk Management: identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments.
• Process Improvement: contribute to standardizing project management practices, tools, and templates across strategic/custom projects.
• Quality: Single point of contact for low voltage and medium voltage

Skills

Project Leadership

Cross-Functional Coordination

Engineering Oversight

Supply Chain & Long-Lead Materials

Education

Bachelor’s degree in Mechanical or Industrial Engineering, Operations, Business Management

Tools

ERP/MRP systems

Backlog management tools

Job description

IEM is seeking an experienced Operations Program Manager to lead the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and drive execution across engineering, supply chain, production, and customer interface.

The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to define, implement, and continuously improve a structured approach for handling specialized manufacturing