Strategic Ops Lead - Marketplace & Demand Enablement

Waymo; San Francisco (CA); Hybrid; USD 159,000 - 196,000; Full time

Job summary

Waymo is seeking a seasoned Demand Ops professional to lead strategy and operations for our marketplace and service quality initiatives. You will design metrics, influence roadmaps, mitigate marketplace issues, and train regional managers across markets to ensure scalable, consistent performance.

Strong data, cross-functional leadership, and risk-management experience are essential. Collaborate with Product, Engineering, and Ops teams to deliver scalable processes and tooling, supporting a safe,

Qualifications

• Proficiency in SQL or advanced data modeling to interpret complex datasets and drive operational improvements.
• Ability to translate manual processes into repeatable playbooks/frameworks across multiple markets.
• Strong communication skills with executives and vendor teams; ability to lead large cross-functional projects.
• Comfort working with product/engineering teams to define data and tooling requirements.
• Experience identifying and mitigating operational risks in physical/public environments.
• Bachelor's degree in Business, Operations, or related field.

Responsibilities

• Develop Marketplace Ops Metrics & Reporting with Product & Product Data Science to define how Ops reports on marketplace metrics.
• Support Marketplace Roadmap by partnering with Product, Engineering and Product Data Science.
• Design Operational Mitigations for marketplace challenges and scale processes for Regional Demand Ops Managers.
• Enable Training for Regional Demand Ops Managers, vendors, and partners to ensure operational parity.
• Process QA: oversee a Quality Assurance process for regional Demand Ops efforts across internal, partner, and vendor outputs.
• Drive cross-functional improvements by leading Demand, Service Quality and Marketplace Ops strategy across teams.

Skills

SQL

Playbook/Framework

Strategic Communication

Technical Literacy

Risk Management

Education

Bachelor's degree

Job description

Waymo is seeking a seasoned Demand Ops professional to lead strategy and operations for our marketplace and service quality initiatives. You will design metrics, influence roadmaps, mitigate marketplace issues, and train regional managers across markets to ensure scalable, consistent performance.

Strong data, cross-functional leadership, and risk-management experience are essential. Collaborate with Product, Engineering, and Ops teams to deliver scalable processes and tooling, supporting a safe,