Strategic Operations Project Manager

The Addison Group; Nashville (TN); On-site; USD 85,000 - 115,000; Full time

Job summary

Addison Group in Nashville is seeking an experienced Project Manager to drive business operations, process improvement, and cross-functional initiatives from initiation to implementation. This is a business-focused PM role, not IT, with emphasis on operational transformations, legal/compliance initiatives, vendor management, and organizational change.

The ideal candidate thrives in ambiguity and delivers practical solutions.

Qualifications

• Proven experience managing business operations, organizational change, or process improvement projects.
• Strong understanding of project management methodologies, tools, and best practices.
• Experience coordinating projects across multiple departments and stakeholder groups.
• Demonstrated ability to identify operational inefficiencies, investigate issues, and drive projects to completion.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent communication, organization, and stakeholder management abilities.
• Ability to work independently and navigate ambiguity in a fast-paced environment.
• Experience with legal, compliance, vendor management, business transitions, or operational transformation initiatives preferred.
• Insurance industry experience strongly preferred, particularly in commercial insurance, underwriting, brokerage, or specialty insurance.
• Bachelor's degree preferred.
• Previous experience working within a Project Management Office (PMO) is a plus.

Responsibilities

• Lead cross-functional business operations projects from initiation through implementation, ensuring timelines, deliverables, and objectives are met.
• Collaborate with business leaders, legal teams, operations, and other departments to coordinate project activities and drive execution.
• Manage projects involving business process transitions, operational restructuring, and organizational changes.
• Coordinate business process outsourcing transitions, including documentation, knowledge transfer, training, and stakeholder communication.
• Oversee projects involving supplier agreements, business partner contracts, carrier transitions, and operational process updates.
• Support marketing, distribution, and branding initiatives requiring coordination across multiple departments.
• Identify project roadblocks, investigate underlying issues, and collaborate with stakeholders to develop actionable solutions.
• Facilitate discussions across teams to clarify responsibilities, establish timelines, and ensure accountability.
• Manage competing priorities and shifting business needs while maintaining project momentum.
• Build strong relationships with stakeholders at all levels and communicate project updates effectively.
• Identify opportunities to improve processes, resolve inefficiencies, and strengthen operational workflows.
• Take ownership of project execution, proactively address challenges, and ensure initiatives move forward through completion.

Job description

Addison Group in Nashville is seeking an experienced Project Manager to drive business operations, process improvement, and cross-functional initiatives from initiation to implementation. This is a business-focused PM role, not IT, with emphasis on operational transformations, legal/compliance initiatives, vendor management, and organizational change.

The ideal candidate thrives in ambiguity and delivers practical solutions.