Strategic Operations Manager - Customer Insights & Analytics

Bloomberg L.P.; New York (NY); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) +match

Paid holidays

Job summary

Bloomberg L.P. in New York seeks a Strategic Operations Manager for Customer Insights & Analytics to establish a robust program management discipline within the CIA organization.

The role emphasizes governance, transparency, and disciplined delivery of transformation initiatives such as product thinking and proactive analytics. You will partner with executives to consolidate work into a single portfolio view, drive cross-functional alignment, and ensure milestones, dependencies, and KPIs are

Qualifications

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, or equivalent practical experience.
• 10+ years of experience managing large-scale Program Management, strategic planning, and operational execution.
• Demonstrated ability to shape and drive effective governance structures, including establishing and managing Steering Committees.
• Experience running operational meetings (prioritization, status, roadmapping) to monitor progress and maintain operational health.
• Skilled in building data-driven presentations (PowerPoint decks), operational reports, and standardized documentation.

Responsibilities

• Strategic Planning & Portfolio Management: Serve as a strategic advisor to executive leadership, supporting decision making and long-term planning; consolidate all organizational work into a single portfolio view; drive cross-functional alignment; ensure milestones, dependencies, and resource alignment.
• Program Governance and Accountability: Establish and manage multiple steering committee structures; enforce adherence to frameworks; ensure reporting of milestones, KPIs, and OKRs; escalate risks with corrective actions.
• Stakeholder Management, Reporting, and Change Management: Ensure clear communications of status and risks; curate executive-ready updates; maintain visibility into program health.

Skills

Strategic Planning

Portfolio Management

Governance

Stakeholder Management

Data-driven Presentations

Change Management

Analytical Thinking

Education

Bachelor's or Master's degree

Tools

Jira Portfolio/Advanced Roadmaps

Airtable

Tableau

Qlik

Job description

Strategic Operations Manager - Customer Insights & Analytics

Location

New York

Business Area

Product

Ref #

10052479

What's the role?

This critical leadership role will establish a robust program management and operational excellence discipline for the CIA organization. This role provides governance and oversight of strategic initiatives, ensuring commitments are met through disciplined program delivery frameworks. Rather than managing day-to-day project execution, the role focuses on driving transparency, accountability, and measurable progress toward the organization’s transformation goals such as Product Thinking and Proactive Analytics.

This role achieves:

• Improved Velocity of Execution: Brings structure, foresight, and accountability to the portfolio. Helps teams move faster while staying aligned to the long-term vision for proactive analytics
• Stronger Long-term Business Value: Ensures large programs are governed well, trade off decisions, influence, and alignment happen optimally. Drives faster time to market and higher return on investment from limited capacity
• Operational Clarity and Momentum: Creates visibility across work, dependencies, and priorities. Establishes a clear planning rhythm and roadmap that keeps the CIA team aligned and moving forward

We'll trust you to:

1. Strategic Planning & Portfolio Management

• Serve as a strategic advisor to executive leadership, supporting decision making and long-term planning
• Consolidate all organizational work into a single, comprehensive portfolio view (priorities, dependencies, ownership)
• Drive cross-functional alignment by identifying and engaging all dependent teams and groups
• Ensure planning includes well-defined milestones, dependencies, and resource alignment
• Ensure Analyst and Data Scientist owners define clear scope for initiatives, top-line roadmaps, milestones, and measurable outcomes aligned to business objectives
• Validate that initiatives are aligned with organizational goals and ensure accountable leaders provide necessary inputs for budget, resource planning, and reporting

1. Program Governance and Accountability

• Establishes and manages multiple steering committee structures across the organization including all aspects of the steering committees meetings (agendas, standard materials, decision tracking)
• Enforce adherence to program and project delivery frameworks, ensuring consistent application of Bloomberg standards and controls policies
• Hold Analysts and Data Scientists accountable for execution, delivery of milestones, and proactive risk/issue management
• Ensure accountable leaders provide timely and accurate reporting of program status, KPIs, and OKRs
• Escalate accountability gaps, delays, or risks to executive leadership with recommended corrective actions
• Provide strategic oversight to ensure programs deliver expected outcomes without assuming responsibility for day-to‑task management

1. Stakeholder Management, Reporting, and Change Management

• Ensure Analysts, Data Scientists and technology leaders consistently communicate program status, risks, and mitigation plans to stakeholders
• Drive accountability in stakeholder engagement, ensuring alignment and timely resolution of issues and concerns
• Curate and deliver executive-ready presentations, reports, and updates, ensuring that content reflects inputs from accountable program leads
• Maintain visibility for executives into program health and highlight areas where commitments are at risk

You'll need to have:

• Bachelor's or Master's degree (e.g., Business Administration, Engineering, Computer Science, or equivalent practical experience)
• 10+ years of experience managing large-scale Program Management, strategic planning, and operational execution
• Demonstrated ability to shape and drive effective governance structures, including establishing and managing Steering Committees
• Experience and passion for running operational meetings (prioritization, status, roadmapping) to monitor progress, identify roadblocks, and maintain operational health
• Skilled in building compelling data-driven presentations (e.g., PowerPoint decks), operational reports, and standardized documentation
• Strong change management skills with the ability to influence internal teams and stakeholders, inspiring action and holding owners accountable
• A forward-thinker with a high degree of curiosity, strong problem-solving skills, and deep analytical capabilities
• Experience in leading the development and delivery of digital products, data products and/or analytical solutions
• Experience implementing or optimizing portfolio management tools (e.g., Jira Portfolio/Advanced Roadmaps, Airtable, or similar enterprise solutions)
• Strong working knowledge of modern data platforms, pipelines, BI tools such as Tableau, Qlik or similar tools

Salary Range = 180,000 - 250,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include

• merit increases
• incentive compensation (exempt roles only)
• paid holidays
• paid time off
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• life insurance
• various wellness programs
• among others.

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]