Strategic Operations Manager - Customer Insights & Analytics

Bloomberg; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bloomberg in New York seeks a Strategic Operations Manager for Customer Insights & Analytics to establish a robust program management and operational excellence discipline for the CIA organization. This role provides governance and oversight of strategic initiatives, ensuring commitments are met through disciplined delivery frameworks and transparent, accountable progress toward transformation goals.

The position emphasizes cross-functional alignment, milestone-driven planning, and clear

Qualifications

• Experience establishing program management and governance discipline.
• Ability to consolidate work into a single portfolio view.
• Ability to drive cross-functional alignment and define milestones.

Responsibilities

• Serve as strategic advisor to executive leadership.
• Consolidate organizational work into a single, comprehensive portfolio view.
• Drive cross-functional alignment by identifying and engaging all dependent teams.
• Ensure planning includes well-defined milestones, dependencies, and resource alignment.

Skills

Program management

Governance

Cross-functional leadership

Strategic advisory

Budget planning

Job description

Strategic Operations Manager - Customer Insights & Analytics

Location

New York

Business Area

Product

Ref #

10052479

Description & Requirements

What's the role?

This critical leadership role will establish a robust program management and operational excellence discipline for the CIA organization. This role provides governance and oversight of strategic initiatives, ensuring commitments are met through disciplined program delivery frameworks. Rather than managing day-to-day project execution, the role focuses on driving transparency, accountability, and measurable progress toward the organization’s transformation goals such as Product Thinking and Proactive Analytics.

This role achieves:

• Improved Velocity of Execution: Brings structure, foresight, and accountability to the portfolio. Helps teams move faster while staying aligned to the long-term vision for proactive analytics
• Stronger Long-term Business Value: Ensures large programs are governed well, trade off decisions, influence, and alignment happen optimally. Drives faster time to market and higher return on investment from limited capacity
• Operational Clarity and Momentum: Creates visibility across work, dependencies, and priorities. Establishes a clear planning rhythm and roadmap that keeps the CIA team aligned and moving forward

We\'ll trust you to:

• Serve as a strategic advisor to executive leadership, supporting decision making and long-term planning
• Consolidate all organizational work into a single, comprehensive portfolio view (priorities, dependencies, ownership)
• Drive cross-functional alignment by identifying and engaging all dependent teams and groups
• Ensure planning includes well-defined milestones, dependencies, and resource alignment
• Ensure Analyst and Data Scientist owners define clear scope for initiatives, top-line roadmaps, milestones, and measurable outcomes aligned to business objectives
• Validate that initiatives are aligned with organizational goals and ensure accountable leaders provide necessary inputs for budget, resource planning, and reporting