Strategic Operations Manager - Client Services

Guardant Health; Palo Alto (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Guardant Health, a leading precision oncology company in Palo Alto, seeks a Manager, Business Operations to partner with Client Services leaders. You will translate priorities into actionable plans, manage cross-functional initiatives, and provide executive support to drive decisions and accountability across teams.

You will balance program ownership with hands-on support, coordinating budgets, staffing, and communications to ensure leadership priorities are executed effectively.

Responsibilities

• Partner with Client Services leadership on organizational and operational planning, translating priorities into work plans with clear deliverables, timelines, owners, and success measures.
• Lead cross-functional initiatives on behalf of executive leadership, managing scope, budgets, dependencies, risks, and accountability for commitments.
• Coordinate with the Workforce Planning Manager to support staffing changes and provide executive-level staffing input.
• Run the Client Services business review process, consolidating performance data and presentation materials with leadership approval.
• Align priorities and coordinate execution with Sales, Marketing, the Client Services Center of Excellence, and other stakeholders.

Skills

Cross-functional leadership

Executive support

Budget management

Program management

Stakeholder coordination

Job description

Guardant Health, a leading precision oncology company in Palo Alto, seeks a Manager, Business Operations to partner with Client Services leaders. You will translate priorities into actionable plans, manage cross-functional initiatives, and provide executive support to drive decisions and accountability across teams.

You will balance program ownership with hands-on support, coordinating budgets, staffing, and communications to ensure leadership priorities are executed effectively.