Strategic Operations Manager, Analytics & Process Improvement

Guernsey Brand; Oklahoma City (OK); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

ESOP ownership

Work-life balance

Professional growth

Job summary

Guernsey, an employee-owned engineering, architecture, and consulting firm, seeks a driven operations professional in Oklahoma City to help shape how our consulting teams work and deliver for clients. Our Analytical Services Group provides cybersecurity, power engineering, and utility financial consulting to support informed client decisions.

You will develop operating processes, own recurring financial and operating reports, craft KPIs, and strengthen client relationship workflows.

Qualifications

• Bachelor's degree or higher in business, operations, finance, engineering, or related field.
• Five or more years of relevant experience in business operations, project management, or process improvement; professional services experience is preferred.
• Highly self-directed and proactive, with the ability to work independently, identify what needs to be done, take ownership of priorities, and move forward with minimal direction.
• Demonstrated ability to develop practical processes, implement improvements, and help teams adopt new ways of working.
• Strong analytical and business skills, with an understanding of project performance, resource planning, and profitability.
• Comfort working with business technology, reporting tools, and shared information systems, with an interest in AI and automation.
• Clear communication, sound judgment, and strong organization, with the ability to collaborate across teams, influence without direct supervisory authority, and follow through.

Responsibilities

• Develop and implement operating processes with input from Team Leaders and staff; establish clear responsibilities, support adoption, and maintain shared standards as teams take ownership of day-to-day execution.
• Own the development, preparation and maintenance of recurring financial and operating reports and monthly dashboards, bringing together reliable information on revenue, backlog, utilization, project profitability, staffing, and workload.
• Develop key performance indicators (KPIs), facilitate performance reviews, and identify trends to help Team Leaders improve project delivery, resource planning, and client satisfaction.
• Strengthen processes throughout the client relationship, including client relationship management (CRM), proposals, project delivery, billing, and client feedback.
• Partner with Guernsey Culture and Community group (C&C), Group Leader, and Team Leaders to improve staff onboarding and training.
• Coordinate the selection and adoption of technology, tools, and AI solutions; implement and administer approved solutions, coordinate staff training, and work with corporate functions to support adoption.

Skills

Strong analytical skills

Project management

Communication

AI and automation interest

Self-directed

Cross-team collaboration

Education

Bachelor's degree in business, operations, finance, engineering, or related field

Tools

CRM systems

AI tools familiarity

Job description

Guernsey, an employee-owned engineering, architecture, and consulting firm, seeks a driven operations professional in Oklahoma City to help shape how our consulting teams work and deliver for clients. Our Analytical Services Group provides cybersecurity, power engineering, and utility financial consulting to support informed client decisions.

You will develop operating processes, own recurring financial and operating reports, craft KPIs, and strengthen client relationship workflows.