Strategic Operations Lead for Academic Shared Services

University of Connecticut; Storrs (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Employee and dependent tuition waivers

Desirable work environment

Job summary

The University of Connecticut is seeking an Administrative Program Manager 2 at its Storrs campus. This full-time position involves leading Shared Services operations, ensuring effective service delivery across multiple academic units, and managing diverse staff and budgets. The ideal candidate will have strong supervisory experience and skills in project management, budgeting, and effective communication.

This role requires a bachelor's degree and at least seven years of experience, providing a unique opportunity to enhance operational efficiencies and strengthen service standards in a dynamic academic environment.

Qualifications

• Bachelor’s degree in a related field.
• At least seven years of progressively responsible related experience.
• One year of supervisory experience is required.
• Experience with budgeting and accounting practices.
• Experience with university administrative policies and procedures.
• Effective communication skills with diverse stakeholders.
• Critical thinking and problem-solving skills.
• Effective planning and workload management.

Responsibilities

• Manage and supervise assigned staff, including selecting and coaching.
• Lead daily hub operations ensuring consistent service delivery.
• Oversee intake, triage, prioritization, and assignment workflows.
• Develop and maintain standardized processes and documentation.
• Coordinate advanced administrative support functions.
• Contribute to budget development and monitor expenditures.
• Collect and analyze workload and operational metrics.

Skills

Leadership

Budgeting

Communication

Problem-solving

Analytical skills

Project management

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Jira

Job description

The University of Connecticut is seeking an Administrative Program Manager 2 at its Storrs campus. This full-time position involves leading Shared Services operations, ensuring effective service delivery across multiple academic units, and managing diverse staff and budgets. The ideal candidate will have strong supervisory experience and skills in project management, budgeting, and effective communication.

This role requires a bachelor's degree and at least seven years of experience, providing a unique opportunity to enhance operational efficiencies and strengthen service standards in a dynamic academic environment.