Strategic Operations Lead - Cross-Functional & Data-Driven

Action for Boston Community Development, Inc.; United States; On-site; USD 76,000 - 87,000; Full time

Job summary

Action for Boston Community Development, Inc. seeks a Senior Business Operations Specialist to drive daily operations across several departments in partnership with the Vice President.

You will coordinate with ITS, Property and Real Estate Services, Purchasing, and Office Services to align operations and oversee strategic projects with measurable goals. The role emphasizes data-informed decision making, KPI development, and cross-functional leadership to improve efficiency and accountability

Qualifications

• Bachelor's degree preferred.
• Three to five years of experience in project management, nonprofit operations or related field.
• Strong familiarity with databases; experience with data visualization tools (e.g., Power BI, Tableau) preferred.
• Excellent communication skills, with emphasis on project and operational documentation.
• Flexibility, initiative, and ability to work in a team.
• Ability to collaborate and clearly communicate priorities and progress.
• Demonstrated proficiency in MS Office (advanced Excel) and ability to learn new analytics/office tools quickly.
• Ability to deal sensitively with diverse backgrounds.
• Proven project management skills and ability to manage multiple priorities and meet deadlines.
• Strong analytical skills with ability to translate data into actionable insights.

Responsibilities

• Translate strategic initiatives into actionable plans with clear timelines, deliverables, and success metrics.
• Lead change management efforts related to process, technology, and organizational initiatives.
• Prepare executive-level reports, dashboards, and presentations for decision-making and strategic direction.
• Partner with Administration leadership to anticipate challenges and propose data-informed solutions.
• Lead and execute cross-functional projects across Administration departments.
• Develop and maintain detailed project plans with milestones and resources.
• Monitor progress, manage risks, and ensure timely deliverables.
• Drive cross-departmental alignment and accountability among stakeholders.
• Analyze operational and financial data to identify trends, risks, and opportunities.
• Develop KPIs and performance dashboards.
• Collaborate on CQI initiatives across Administration.
• Establish reporting cadences to track progress and outcomes.
• Support budgets and forecasts, track expenditures and perform variance analysis.
• Ensure timely processing of financial and administrative transactions.
• Identify opportunities to improve operational efficiency and effectiveness.
• Maintain SOPs and support process improvements and system enhancements.
• Support vendor coordination and contract processes.
• Identify operational risks and contribute to mitigation strategies.
• Promote continuous improvement and service excellence.
• Perform other related duties as needed.

Skills

Project management

Data analysis

Communication skills

Team collaboration

Analytical mindset

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Power BI

Tableau

MS Excel (Advanced)

Job description

Action for Boston Community Development, Inc. seeks a Senior Business Operations Specialist to drive daily operations across several departments in partnership with the Vice President.

You will coordinate with ITS, Property and Real Estate Services, Purchasing, and Office Services to align operations and oversee strategic projects with measurable goals. The role emphasizes data-informed decision making, KPI development, and cross-functional leadership to improve efficiency and accountability