Strategic Operations Lead, AI & Automation

Visa; Austin (TX); Hybrid; USD 116,000 - 185,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Visa is seeking a Strategy & Operations professional in Austin, TX to support AI-led transformation within Client Services. The role partners with Product, Marketing and Technology to articulate the value of AI & automation solutions and to drive operational excellence.

The ideal candidate has strong analytical and communication skills, experience with strategic initiatives, and the ability to manage multiple projects in a fast-paced environment. Hybrid work with in-office days in Austin.

Qualifications

• 5+ years of relevant work experience with a Bachelor's Degree or 2+ years with an Advanced degree
• Analytical mindset with structured problem-solving capabilities
• Excellent written and verbal communication skills to distill complex topics into clear messages

Responsibilities

• Support the development and execution of strategic projects advancing AI-led transformation across Client Services
• Conduct research and analysis to identify opportunities, evaluate tradeoffs, and inform decisions
• Partner with Product Managers, Marketing and other stakeholders to articulate value of AI & Automation Solutions capabilities
• Develop executive presentations and communications for leadership and client audiences
• Strengthen Product-Tech collaboration by coordinating QBRs and aligning product vision and roadmap priorities
• Develop metrics to track progress toward AI-first product management and performance
• Drive continuous improvement by streamlining workflows using AI tools

Skills

Analytical mindset

Communication skills

Problem solving

Education

Bachelor's degree

Advanced degree (MBA/JD/MD)

Job description

Visa is seeking a Strategy & Operations professional in Austin, TX to support AI-led transformation within Client Services. The role partners with Product, Marketing and Technology to articulate the value of AI & automation solutions and to drive operational excellence.

The ideal candidate has strong analytical and communication skills, experience with strategic initiatives, and the ability to manage multiple projects in a fast-paced environment. Hybrid work with in-office days in Austin.