Strategic Operations & Growth Manager

Jobgether; United States; Remote; USD 98,000 - 121,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

Mental health resources

Performance incentives

Salary growth

401(k) with employer match

Paid time off

Employee discounts

Job summary

Jobgether is seeking an experienced Operations Leader to drive strategic planning and oversee contact center performance in a dynamic, member-focused environment.

You will lead data-driven initiatives, coach teams, and collaborate with executives to deliver measurable improvements in service quality and operational efficiency. This role emphasizes change leadership, stakeholder engagement, and adherence to regulatory requirements.

Qualifications

• Bachelor's degree or equivalent professional experience in business administration or related field.
• At least five years in business operations, strategy, or contact center management, preferably in financial services.
• Three years in supervisory or leadership roles with experience managing teams in high-volume, member-facing environments.
• Strong analytical skills with experience interpreting operational and financial data and using data visualization tools.

Responsibilities

• Develop and execute business strategies aligned with organizational objectives and member needs.
• Oversee contact center operations, optimize workflows, and improve service delivery and efficiency.
• Analyze operational and financial data, forecast performance, and provide actionable insights to senior leadership.
• Lead, coach, train, and motivate teams; set performance goals and foster accountability.
• Mentor and develop leadership capabilities; support succession planning.
• Drive enterprise-level initiatives with defined scope, timelines, and resource management.
• Champion continuous process improvements and manage ROI and risk.
• Communicate strategies and findings clearly to executives and teams to guide decisions.
• Establish compliance frameworks and ensure initiatives adhere to regulations and policies.
• Define technology strategies and evaluate vendors to support digital transformation.

Skills

Strategic planning

Operational leadership

Data analysis

Team leadership

Cross-functional collaboration

Project management

Communication

People development

Change leadership

Stakeholder engagement

Education

Bachelor's degree in Business Administration or related field

Tools

Tableau

Power BI

Job description

Jobgether is seeking an experienced Operations Leader to drive strategic planning and oversee contact center performance in a dynamic, member-focused environment.

You will lead data-driven initiatives, coach teams, and collaborate with executives to deliver measurable improvements in service quality and operational efficiency. This role emphasizes change leadership, stakeholder engagement, and adherence to regulatory requirements.