Strategic OM Project Lead – Customer & Operations

G&W Electric Co; Bolingbrook (IL); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Short and Long-Term Disability

Life Insurance

Tuition Reimbursement

401(k)

Annual Profit Sharing

Vacation

Job summary

G&W Electric Co is seeking an OM Project Manager II to drive complex customer projects from inception to completion. You will manage orders, resolve issues, and coordinate with Sales, Operations, and Finance to ensure timely delivery and invoicing.

The role emphasizes proactive communication, risk mitigation, and collaboration across departments to enhance the customer experience and project outcomes.

Qualifications

• B.S. Degree within an Engineering, Business discipline or related field.
• 5+ years of proven experience in a customer support role (e.g., business sales, business development, project management or account management)
• 5+ Years of Project Management/Customer service Experience
• Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)
• Documented ability to resolve issues independently
• Documented ability to manage multiple projects at once
• Expert knowledge in the use of Microsoft suite – Word, Excel
• Strong written and verbal communication skills a must

Responsibilities

• Develop and nurture strong, long-term relationships with key customers by managing their complex projects.
• Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication.
• Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed-upon contracts.
• Develop and adhere to a project schedule while tracking progress, monitor task completion of other teams, and identify at-risk responsibilities.
• Identify at-risk tasks proactively and mitigating or escalating appropriately.
• Assist with onboarding Project Manager I and other team members as necessary.
• Consult with various departments within G&W Electric to resolve technical and scheduling issues that arise during order life cycle.
• Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments.
• Work closely with Sales team to support customer/ order activity.
• Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure.
• Check approval drawings for accuracy before they are transmitted to the customer.
• Liaise with Finance Department to ensure timely invoicing and payment where applicable.
• Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time.
• Order validation and effectively manage design changes after the purchase order is received

Skills

Project management

Customer service

Communication

MS Excel

MS Word

Education

B.S. Degree in Engineering/Business

Tools

JD Edwards

Microsoft Office

Job description

G&W Electric Co is seeking an OM Project Manager II to drive complex customer projects from inception to completion. You will manage orders, resolve issues, and coordinate with Sales, Operations, and Finance to ensure timely delivery and invoicing.

The role emphasizes proactive communication, risk mitigation, and collaboration across departments to enhance the customer experience and project outcomes.