OM Project Manager II

G&W Electric Co; Bolingbrook (IL); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Short and Long-Term Disability

Life Insurance

Tuition Reimbursement

401(k)

Annual Profit Sharing

Vacation

Job summary

G&W Electric Co is seeking an OM Project Manager II to drive complex customer projects from inception to completion. You will manage orders, resolve issues, and coordinate with Sales, Operations, and Finance to ensure timely delivery and invoicing.

The role emphasizes proactive communication, risk mitigation, and collaboration across departments to enhance the customer experience and project outcomes.

Qualifications

• B.S. Degree within an Engineering, Business discipline or related field.
• 5+ years of proven experience in a customer support role (e.g., business sales, business development, project management or account management)
• 5+ Years of Project Management/Customer service Experience
• Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)
• Documented ability to resolve issues independently
• Documented ability to manage multiple projects at once
• Expert knowledge in the use of Microsoft suite – Word, Excel
• Strong written and verbal communication skills a must

Responsibilities

• Develop and nurture strong, long-term relationships with key customers by managing their complex projects.
• Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication.
• Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed-upon contracts.
• Develop and adhere to a project schedule while tracking progress, monitor task completion of other teams, and identify at-risk responsibilities.
• Identify at-risk tasks proactively and mitigating or escalating appropriately.
• Assist with onboarding Project Manager I and other team members as necessary.
• Consult with various departments within G&W Electric to resolve technical and scheduling issues that arise during order life cycle.
• Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments.
• Work closely with Sales team to support customer/ order activity.
• Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure.
• Check approval drawings for accuracy before they are transmitted to the customer.
• Liaise with Finance Department to ensure timely invoicing and payment where applicable.
• Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time.
• Order validation and effectively manage design changes after the purchase order is received

Skills

Project management

Customer service

Communication

MS Excel

MS Word

Education

B.S. Degree in Engineering/Business

Tools

JD Edwards

Microsoft Office

Job description

The Project Manager II plays a pivotal role at G&W Electric focusing on customer needs by communicating proactively and effectively with internal and external customers. The Project Manager II will be responsible for managing orders assigned to them, up to and including escalations from G&W Electric Inside Sales Support Reps

As an OM Project Manager II you will:

• Develop and nurture strong, long-term relationships with G&W Electric’s key customers by managing their complex projects – this includes technically complex designs, critical customer touchpoints, and business volume
• Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication
  • Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed upon contracts
  • Develop and adhere to a project schedule while tracking progress, monitoring task completion of other teams, and identify at-risk responsibilities
• Show effective and independent project management by identifying at-risk tasks proactively and mitigating or escalating appropriately
• Assist and lead continuous improvement initiatives to refine team’s processes, tools, and overall customer experience
• Assist with onboarding Project Manager I and other team members as necessary
• Consult with various departments within G&W Electric as appropriate to resolve technical and scheduling issues that arise during order life cycle of the order
• Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments
• Work closely with Sales team to support customer/ order activity
• Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure
• Check approval drawings for accuracy before they are transmitted to the customer
• Liaise with Finance Department to ensure timely invoicing and payment where applicable. Request performance bonds through finance
• Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time
• Order validation and effectively manage design changes after the purchase order is received

We are looking for someone who:

• Holds a B.S. Degree within an Engineering, Business discipline or related field
• Technical aptitude required with 5+ years of proven experience in a customer support role (ex: business sales, business development, project management or account management)
• 5+ Years of Project Management/Customer service Experience
• Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)
• Documented ability to resolve issues independently
• Documented ability to manage multiple projects at once
• Expert knowledge in the use of Microsoft suite – Word, Excel, etc.
• Strong written and verbal communication skills a must

Ideally you will also have:

• Working knowledge of JD Edwards software
• 5+ years of experience working in an operational role within a manufacturing environment
• Previous experience within the power industry

The Physical Demands / Working Conditions of the Role are:

• Light Lifting (occasional 25 lbs or less)
• Stooping
• Standing
• Heavy Lifting (frequent 25 lbs +)

What we offer you:

Typical pay is $72,980 – 97,193annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

This position is eligible for participation in our Quarterly Incentive Pay Program

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.