Strategic Office Manager: Billing, CS & Ops Lead

Waste Pro, USA; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Blue Cross Blue Shield medical

Dental and Vision insurance

401(k) with generous match

Paid vacation

Paid holidays

Paid sick time

Employee Assistance Program

Year-End Bonus opportunity

Career advancement opportunities

Competitive salary

Job summary

Waste Pro in Fort Pierce, FL is seeking an Office Operations Manager to lead the day-to-day financial and administrative functions, including Customer Service, billing, AR/AP, and reporting. This hands-on leader will supervise staff, drive process improvements, and partner with Operations and Sales to support a fast-paced division.

The role emphasizes accountability, teamwork, and a strong focus on accurate, timely financial operations, cash flow, and customer service excellence.

Qualifications

• 2-4+ years of experience in office management or related leadership roles.
• Strong knowledge of billing, AR, AP, and collections.
• Experience supervising, coaching, and developing employees.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to learn multiple business systems.
• Leadership style focused on accountability, teamwork, and customer service.

Responsibilities

• Lead and manage Customer Service, billing, accounts receivable, accounts payable, and administrative functions.
• Supervise, train, coach, schedule, and develop office and Customer Service employees.
• Ensure accurate and timely customer billing, journal entries, deposits, and financial reporting.
• Oversee accounts receivable and collections and help improve cash flow and Days Sales Outstanding (DSO).
• Review and approve accounts payable processing, coding, and supporting documentation.
• Prepare monthly revenue projections and provide reporting to division and regional leadership.
• Maintain strong financial controls and appropriate segregation of duties.
• Reconcile disposal invoices against internal dispatch and operating systems.
• Complete required franchise, monthly, quarterly, and other business reports.
• Partner with Sales on customer contract tracking, reporting, and account information.
• Assist division leadership with financial and operational analysis.
• Identify opportunities to improve office processes, accuracy, productivity, and customer service.
• Help ensure the office remains organized, responsive, and prepared to support a fast-paced operating environment.

Skills

Billing

Accounts receivable

Accounts payable

Customer service

Leadership

Excel/Office

Communication

Education

AA or AS Degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Waste Pro in Fort Pierce, FL is seeking an Office Operations Manager to lead the day-to-day financial and administrative functions, including Customer Service, billing, AR/AP, and reporting. This hands-on leader will supervise staff, drive process improvements, and partner with Operations and Sales to support a fast-paced division.

The role emphasizes accountability, teamwork, and a strong focus on accurate, timely financial operations, cash flow, and customer service excellence.