Strategic Nonprofit Fundraising Solutions Manager

AnswerNet; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

AnswerNet is seeking a Client Solutions Manager for nonprofit fundraising to bridge between nonprofit clients and our call center operations. You will own the success, profitability, and growth of telefundraising campaigns, translating client goals into actionable strategies and ensuring KPIs are met.

Top candidates will have 3+ years in account management or campaign management within BPO, strong fundraising knowledge, and solid data analysis skills to optimize ROI and donor engagement.

Qualifications

• 3+ years of experience in account management, client success, or campaign management within a third‑party call center (BPO).
• Demonstrated fundraising principles knowledge, donor retention strategies, and campaign analytics.

Responsibilities

• Client Relationship Management: Serve as the primary contact for nonprofit clients, leading calls and strategic planning.
• Campaign Strategy & Implementation: Lead onboarding and launch of new campaigns, design donor segmentation strategies.
• Operational Alignment: Translate client objectives into floor‑level execution and provide feedback on agent performance.
• Performance Analysis & Optimization: Monitor real‑time data and reports to identify bottlenecks and ROI improvements.
• Reporting & Financial Tracking: Produce weekly/monthly campaign reports and track billable hours vs budgets.
• Compliance & Quality Assurance: Ensure campaigns adhere to PCI, TCPA, and client guidelines.
• Performs other duties as assigned.

Skills

Fundraising expertise

Analytical skills

Communication

MS Excel

Salesforce

Five9

Genesys

VICIdial

Tools

Salesforce

Five9

Genesys

VICIdial

MS Excel

Job description

AnswerNet is seeking a Client Solutions Manager for nonprofit fundraising to bridge between nonprofit clients and our call center operations. You will own the success, profitability, and growth of telefundraising campaigns, translating client goals into actionable strategies and ensuring KPIs are met.

Top candidates will have 3+ years in account management or campaign management within BPO, strong fundraising knowledge, and solid data analysis skills to optimize ROI and donor engagement.