Strategic Network & IT Operations Leader

Collin College; McKinney (TX); On-site; USD 104,000 - 127,000; Full time

Job summary

Collin College is seeking an experienced IT network leader to drive the design, delivery, and reliability of the college's data network. You will guide network engineering, Cisco operations, and telecommunications with a focus on stability and performance in a mission-critical environment.

The role requires leadership, formal ITSM practices, and the ability to align metrics with institutional priorities. Responsibilities include staff coaching, vendor management, documentation, and collaboration

Qualifications

• Bachelor’s degree and 7 years in Information Technology, with at least 3 years in a formal leadership role.
• Leadership of network engineering, Cisco operations, and telecommunications staff.
• Strong ITSM, change management, incident management, and service delivery experience.

Responsibilities

• Provide leadership, oversight, coaching, mentoring, and performance management for network staff.
• Set work priorities and allocate resources to balance operations and strategic initiatives.
• Ensure adherence to best practices, standards, and governance for enterprise networks.
• Lead enterprise network architecture, security analysis, and standards development.
• Manage data center operations, LAN/WAN, telecom hardware, and DAS for in-house services.
• Develop KPIs, SLAs, and service metrics aligned with institutional priorities.
• Oversee vendor relationships for maintenance, upgrades, and implementation.
• Coordinate with contractors and project managers on system implementation timelines.

Skills

Network leadership

Cisco network ops

ITSM

KPIs & SLAs

Project management

Education

Bachelor’s degree in IT

Tools

Cisco IOS

ITIL Foundations

DAS systems

Job description

Collin College is seeking an experienced IT network leader to drive the design, delivery, and reliability of the college's data network. You will guide network engineering, Cisco operations, and telecommunications with a focus on stability and performance in a mission-critical environment.

The role requires leadership, formal ITSM practices, and the ability to align metrics with institutional priorities. Responsibilities include staff coaching, vendor management, documentation, and collaboration