Strategic Mortgage Default & Collections Leader

Fifth Third Bank; Cincinnati (OH); On-site; USD 105,000 - 145,000; Full time

Job summary

Fifth Third Bank is seeking a Senior Mortgage Default Manager in Cincinnati, OH to lead the mortgage collections function, drive cross-functional collaboration, and optimize productivity while managing risk and compliance.

The role requires building strong partnerships with stakeholders, guiding a team to meet financial and service targets, and ensuring high-quality customer outcomes in a complex, regulated environment.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Minimum 5 years of collections or equivalent work experience.
• Minimum 5 years of management experience.
• Excellent verbal and written communication skills.
• Advanced MS Office experience (Access, Word, Excel, PowerPoint, Outlook).
• Ability to lead and develop teams and manage risk.

Responsibilities

• Lead mortgage collections department and cross-functional teams.
• Plan, assign, and monitor workflow for efficiency and issue resolution.
• Lead production duties for secured and unsecured products.
• Review procedures and approve changes to improve productivity.
• Identify risk and ensure proper controls are in place.

Skills

Leadership

Communication

Analytical skills

Multitasking

Microsoft Office

Education

Bachelor’s degree or higher

Tools

Microsoft Office

CRM systems

Excel

Job description

Fifth Third Bank is seeking a Senior Mortgage Default Manager in Cincinnati, OH to lead the mortgage collections function, drive cross-functional collaboration, and optimize productivity while managing risk and compliance.

The role requires building strong partnerships with stakeholders, guiding a team to meet financial and service targets, and ensuring high-quality customer outcomes in a complex, regulated environment.