Senior Mortgage Collections Leader

Fifth Third; Cincinnati (OH); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Incentive compensation plan

Resumo da oferta

Fifth Third Bank in Cincinnati is seeking a Senior Mortgage Default Manager to lead the mortgage collections department. You will oversee a cross-functional team, set performance goals, and drive customer-centric recovery strategies.

You will plan workflows, review procedures, ensure compliance, and partner with internal risk and external regulators as needed. A strong background in collections, leadership, and policy knowledge is required to meet and exceed targets.

Qualificações

• Minimum 5 years of collections or equivalent work experience.
• Minimum 5 years of management experience.
• Excellent verbal and written communication skills.
• Advanced knowledge of loan collection policies and laws.
• Ability to multi-task and handle complex issues.

Responsabilidades

• Provide leadership of mortgage collections department and cross-functional teams.
• Plan and monitor workflow to maintain efficiency and effectiveness.
• Review procedures and approve changes to improve productivity.
• Ensure compliance and risk management with regulators and internal policies.
• Respond to escalated customer and staff questions.

Conhecimentos

Collections leadership

Management experience

Verbal communication

Microsoft Office

Analytical skills

Change management

Team collaboration

Executive presence

Loan policy knowledge

Regulatory knowledge

Formação académica

Bachelor's degree preferred

High school diploma required

Ferramentas

MS Office

Descrição da oferta de emprego

Fifth Third Bank in Cincinnati is seeking a Senior Mortgage Default Manager to lead the mortgage collections department. You will oversee a cross-functional team, set performance goals, and drive customer-centric recovery strategies.

You will plan workflows, review procedures, ensure compliance, and partner with internal risk and external regulators as needed. A strong background in collections, leadership, and policy knowledge is required to meet and exceed targets.