Strategic Mid-Market Client Lead - Remote

Voya Financial, Inc.; Harrisburg (Dauphin County); A distancia; USD 100.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan with company match

Pension/retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Descripción de la vacante

Voya Financial, Inc. seeks a Client Relationship Manager (CRM) to ensure service delivery exceeds client expectations. This is an individual contributor role focused on client satisfaction, retention and plan optimization.

The CRM will build trust-based relationships with senior client stakeholders, lead cross-functional teams, and drive growth through additional Voya offerings. This is a work-from-home role supporting nationwide locations.

Formación

• 6+ years of experience in client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60 days of hire.
• Strong understanding of 401(k) plans and a solid investment background.
• Strong client management experience and skills.
• Travel – 35–50% of time; nationwide locations.

Responsabilidades

• Relationship management with client executives and stakeholders; consults on investment issues and plan design to meet client needs.
• Leads cross-functional service team to execute the plan and report on effectiveness based on metrics.
• Responsible for client retention, RFIs, RFPs, and contract negotiations; negotiates SLAs.
• Identify business opportunities for organic growth and cross-sale of other Voya recordkeeping products.

Conocimientos

Relationship management

Negotiation

Project management

Client growth

Communication

Presentation skills

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

Voya Financial, Inc. seeks a Client Relationship Manager (CRM) to ensure service delivery exceeds client expectations. This is an individual contributor role focused on client satisfaction, retention and plan optimization.

The CRM will build trust-based relationships with senior client stakeholders, lead cross-functional teams, and drive growth through additional Voya offerings. This is a work-from-home role supporting nationwide locations.