Strategic Marketing Account Manager

Globalia; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Smartbug is seeking a Marketing Account Manager in the United States. You will be the primary relationship lead, ensuring client satisfaction and ROI while bridging client goals with internal strategy and delivery teams.

You’ll own onboarding, renewal conversations, account health, and advocacy, collaborating with Sales, Finance, and strategy to drive long-term loyalty and growth. Strong HubSpot knowledge and executive communication are required.

Qualifications

• 5–7 years in high-level account management or client services in a digital agency.
• Strong EQ to manage complex relationships with senior executives.
• Excellent verbal and written communication; storytelling value.
• Highly organized with ability to juggle multiple accounts.
• Understanding of agency economics, retention metrics and LTV.
• Familiarity with HubSpot ecosystem for status updates and value talks.
• Bachelor’s degree in Communications, Marketing, Business, or related.

Responsibilities

• Serve as the main client contact, delivering concierge-level relationship management.
• Build executive relationships and act as a trusted advisor beyond a vendor role.
• Own client meeting cadence: agendas, recaps, follow-ups, action tracking.
• Solicit client feedback, perform NPS checks, and pre-empt friction points.
• Translate client goals into internal strategy and delivery plans.
• Oversee onboarding, set expectations on cadence, scope, escalation paths.
• Monitor account health signals and raise at-risk accounts with recovery plans.
• Own renewal timing and partner with Sales, Finance, and delivery leadership.

Skills

Account management

Emotional intelligence

Communication skills

Organization

Commercial acumen

HubSpot literacy

Education

Bachelor's degree

Tools

HubSpot

Gainsight

ChurnZero

Job description

Smartbug is seeking a Marketing Account Manager in the United States. You will be the primary relationship lead, ensuring client satisfaction and ROI while bridging client goals with internal strategy and delivery teams.

You’ll own onboarding, renewal conversations, account health, and advocacy, collaborating with Sales, Finance, and strategy to drive long-term loyalty and growth. Strong HubSpot knowledge and executive communication are required.