Strategic Loss Mitigation & Recovery Specialist

your Jared; Bethesda (MD); Hybrid; USD 43,000 - 66,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Special Assets Loss Mitigation & Recovery Specialist to support collection operations and track efforts. The role emphasizes delinquent and high-risk accounts, negotiation of payment plans, and meticulous documentation.

You will work with the Special Assets Group and Commercial Lenders, monitor Past Due reports, and draft notices while adhering to FDCPA standards and the bank's code of conduct.

Qualifications

• Bachelor’s degree required; 5 years of experience in special assets, small business or consumer lending preferred.
• Proficient in Outlook, Excel and browser-based tools; data entry skills required.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication; active listening and patience.
• Solid knowledge of consumer debt collections and FDCPA regulations.

Responsibilities

• Collaborate with Special Assets Group and Commercial Lending RM’s to administer collection efforts.
• Monitor Past Due Reports and contact customers to collect or negotiate payment plans.
• Reach out to delinquent customers to determine causes of delinquency and locate updated contact information.
• Prepare and send default/demand, acceleration, and setoff letters as needed; draft letters in coordination with team.
• Explain repayment options and set up feasible repayment plans with customers.
• Document all collection activities in the system of record per policy and guidelines.
• Submit regular status reports on unpaid accounts and repayment progress.

Skills

Outlook

Excel

Data entry

Organizational skills

Communication

Listening

Problem-solving

Stress management

Education

Bachelor’s degree

Tools

Browser-based tools

Job description

EagleBank in Bethesda, MD is seeking a Special Assets Loss Mitigation & Recovery Specialist to support collection operations and track efforts. The role emphasizes delinquent and high-risk accounts, negotiation of payment plans, and meticulous documentation.

You will work with the Special Assets Group and Commercial Lenders, monitor Past Due reports, and draft notices while adhering to FDCPA standards and the bank's code of conduct.