Strategic Logistics Collections Specialist

Steam Logistics; Chattanooga (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Steam Logistics is seeking a Collections Specialist in the United States with 3+ years in B2B collections and at least 1 year in the transportation or logistics sector. You will manage a multi-million dollar AR portfolio, drive timely collections, and collaborate with Operations, Billing, and Treasury to resolve disputes.

You will onboard customers, perform credit analyses, and help set or adjust credit limits while maintaining strong customer relationships.

Qualifications

• 3+ years of experience in business-to-business collections.
• At least 1 year of experience in the transportation or logistics industry.
• Experience reviewing commercial business credit reports and supporting ongoing customer risk monitoring.
• Experience participating in large account clean-up initiatives, aging reduction efforts, or structured portfolio management.

Responsibilities

• Own and manage a portfolio of customer accounts with at least $7M in accounts receivable exposure, maintaining full accountability for collections performance and risk management.
• Proactively prioritize and manage past-due balances based on risk level, aging, and customer payment behavior, driving consistent follow-up to resolve delinquencies.
• Conduct weekly customer outreach for past-due accounts, beginning with phone calls and followed by professional, documented email communication.
• Negotiate and monitor payment plans, ensuring adherence to agreed terms and timely resolution of outstanding balances.
• Participate in customer calls and meetings to address payment delays, resolve complex issues, and reinforce clear payment expectations.
• Identify high-risk or problematic accounts, elevate concerns with thorough updates to the Credit & Collections Manager, and recommend appropriate actions such as credit holds.
• Maintain professionalism, firm, and solution-oriented communication, handling sensitive or challenging conversations with confidence while preserving strong customer relationships.
• Complete customer onboarding, credit analysis, and account setup, including evaluating creditworthiness, managing credit insurance, and establishing or adjusting credit limits.
• Serve as the primary liaison for internal teams (Operations, Billing, Brokers, Portal, and Treasury) to resolve invoice disputes, payment delays, and missing remittance details.
• Accurately document all collection activity disputes, communications, and payment commitments in Versa Pay, send weekly statements of account, and respond promptly to customer inquiries.

Skills

B2B collections

Transportation/logistics experience

Credit reports review

Portfolio management

Tools

Versa Pay

Job description

Steam Logistics is seeking a Collections Specialist in the United States with 3+ years in B2B collections and at least 1 year in the transportation or logistics sector. You will manage a multi-million dollar AR portfolio, drive timely collections, and collaborate with Operations, Billing, and Treasury to resolve disputes.

You will onboard customers, perform credit analyses, and help set or adjust credit limits while maintaining strong customer relationships.