Strategic Load & Dispatch Coordinator

Express Employment International (US); Glendale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Load Coordinator role focusing on shop-floor control, scheduling, and dispatch. Communicates schedules, instructions, inventory issues, and solutions to guide other teams.

Requires thorough product knowledge, thorough record keeping, attention to detail, and ability to manage changing priorities to maintain on-time shipments.

Qualifications

• Ability to prioritize multiple loads simultaneously.
• Schedule inbound/outbound freight efficiently.
• Manage changing priorities without disrupting operations.
• Coordinate dock doors, labor, and equipment utilization.
• Communicate clearly with carriers, drivers, warehouse teams, and leadership.
• Provide timely updates on delays and operational issues.
• Resolve conflicts professionally and quickly.
• Deliver concise shift handoff information.
• Respond quickly to missed appointments, late trucks, and freight issues.
• Develop contingency plans when schedules change.
• Make sound decisions under pressure.
• Identify root causes of recurring operational problems.
• Understanding of: Route planning
• Understanding of: Carrier operations
• Understanding of: Shipping documents
• Understanding of: DOT considerations
• Understanding of: Freight classifications
• Understanding of: Trailer capacity and cube utilization
• Understanding of: Cross-dock processes
• Understanding of: Receiving and shipping operations
• Understanding of: Load sequencing
• Understanding of: Dock flow management
• Understanding of: Material handling equipment
• Understanding of: Safety requirements
• Verify load accuracy.
• Review BOLs, manifests, and shipping paperwork.
• Monitor freight discrepancies.
• Ensure proper scans and system transactions.

Responsibilities

• Communicate schedules, load/shipping instructions, inventory issues and solutions as needed to provide direction to others.
• Inspect parts as necessary for defects, reports quality issues and shortages to supervision. Maintains all required records.
• Maintain all required records and reports for compliance and optimization.
• Coordinate dock doors, labor, and equipment utilization to ensure efficient operations.

Skills

Planning and Organization

Communication Skills

Problem-Solving and Decision-Making

Transportation Knowledge

Warehouse Operations Knowledge

Attention to Detail

Time Management

Tools

WMS

TMS

ERP systems

Microsoft Excel

Outlook and Teams

Freight tracking platforms

Job description

Load Coordinator

Shop floor control, shipping load coordinator, sub-shipping coordinator, cycle counting with substantial analysis and
problem solving, or dispatch work. Communicates schedules, load/shipping instructions, inventory issues and
solutions as needed to provide direction to others. Requires thorough product knowledge. Inspects parts as
necessary for defects, reports quality issues and shortages to supervision. Maintains all required records

Core Skills

1. Planning and Organization

• Ability to prioritize multiple loads simultaneously.

• Schedule inbound/outbound freight efficiently.

• Manage changing priorities without disrupting operations.
• Coordinate dock doors, labor, and equipment utilization.

2. Communication Skills

• Communicate clearly with carriers, drivers, warehouse teams, and leadership.
• Provide timely updates on delays and operational issues.
• Resolve conflicts professionally and quickly.
• Deliver concise shift handoff information.

3. Problem-Solving and Decision-Making

• Respond quickly to missed appointments, late trucks, and freight issues.
• Develop contingency plans when schedules change.
• Make sound decisions under pressure.
• Identify root causes of recurring operational problems.

4. Transportation Knowledge

• Understanding of:
• Route planning
• Carrier operations
• Shipping documents
• DOT considerations
• Freight classifications
• Trailer capacity and cube utilization

5. Warehouse Operations Knowledge

• Understanding of:
• Cross-dock processes
• Receiving and shipping operations
• Load sequencing
• Dock flow management
• Material handling equipment
• Safety requirements

6. Attention to Detail

• Verify load accuracy.
• Review BOLs, manifests, and shipping paperwork.
• Monitor freight discrepancies.
• Ensure proper scans and system transactions.

7. Time Management

• Meet strict shipment departure times.
• Maintain dock throughput.
• Balance urgent issues while managing routine tasks.
• Avoid delays that impact customer service.

Technical Skills

Systems Proficiency

Experience with:

• Warehouse Management Systems (WMS)
• Transportation Management Systems (TMS)
• ERP systems
• Microsoft Excel
• Outlook and Teams
• Freight tracking platforms

Data Analysis

• Review load metrics.
• Track service performance.
• Identify bottlenecks.
• Analyze labor and transportation efficiency.

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