Strategic Legal Collections Specialist

Chubb External; Philadelphia (Philadelphia County); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Chubb External is seeking a motivated Legal Collections Coordinator to support the Internal Collection Unit in collecting aged premium items across multiple billing systems. You will contact agents and insureds to collect premiums due while upholding professionalism and customer service.

The role involves coordination with third-party collection agencies and Chubb branch offices to ensure accuracy, support legal referrals, and maintain thorough records.

Qualifications

• Experience in collections, billing, cash management, or related operational role.
• Strong communication and organizational skills.
• Professional demeanor with ability to interact with agents, insureds, branch offices and external partners.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach.
• Ability to learn new systems and processes quickly.

Responsabilités

• Collect aged premium items across multiple billing systems.
• Contact agents and insureds to request payment of premiums due to Chubb.
• Maintain professional and effective communication with internal and external stakeholders.
• Work with third-party collection agencies and Chubb branch offices to ensure premium registrations are accurate.
• Support legal referral activities, including obtaining permissions for lawsuits and gathering documentation for external legal counsel.
• Perform legal collection activities, including account review, follow-up, and coordination of related actions.
• Prepare legal letters and related correspondence as needed.
• Review accounts to determine whether they should be placed in ICU (Internal Collection Unit).
• Process cash after referral and ensure related activity is handled accurately and timely.
• Maintain accurate records and follow established procedures to support collection efforts.
• Collaborate with team members to identify opportunities for process improvement and operational efficiency.
• Demonstrate initiative, adaptability, and a willingness to learn new systems and processes.

Connaissances

Collections experience

Communication skills

Organizational skills

Multitasking / prioritization

Problem-solving

Learn new systems

Professional demeanor

Cash management

Description du poste

Chubb External is seeking a motivated Legal Collections Coordinator to support the Internal Collection Unit in collecting aged premium items across multiple billing systems. You will contact agents and insureds to collect premiums due while upholding professionalism and customer service.

The role involves coordination with third-party collection agencies and Chubb branch offices to ensure accuracy, support legal referrals, and maintain thorough records.