Strategic Learning Architect - Enterprise Sales & Service

Truist; Charlotte (NC); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Job summary

Truist Financial Corporation in Charlotte, NC seeks a Lead Learning Strategist to shape the enterprise learning strategy for the sales and service portfolio, partnering with senior leaders to translate business goals into scalable learning solutions. The role emphasizes sales effectiveness, service excellence, leader readiness, and teammate performance.

Position requires in-office presence five days weekly, with location options in Atlanta, GA or Charlotte, NC; 10+ years in learning and

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Deep expertise in adult learning principles, instructional design, and strategic training program management.
• Project management experience.

Responsibilities

• Implements strategic learning and development strategies and goals established by Senior Management and Executives.
• Leads the development and delivery of comprehensive training curricula, materials, and programs aligned with organizational strategy and teammate development goals.
• Analyzes complex learning needs and designs innovative, scalable learning solutions to address skill gaps and business challenges.
• Communicates with third-party training providers to ensure quality, relevance, and cost-effectiveness.
• Administers the delivery and continuous improvement of internal and external training programs, ensuring high engagement and measurable impact.
• Maintains detailed training records, compliance documentation, and metrics to monitor program effectiveness and regulatory adherence.
• Collaborates with senior stakeholders and cross-functional teams to lead learning initiatives and integrate learning technologies.
• Provides guidance, coaching, and direction to lower-level professionals and project teams involved in training design and delivery.
• Manages major/complex learning and development projects, programs, or processes that span across multiple teams.
• Champions the adoption of innovative learning technologies and platforms to enhance training accessibility and effectiveness.

Skills

Adult learning

Instructional design

Project management

Stakeholder management

Education

Bachelor’s degree

Advanced degree (preferred)

Tools

SuccessFactors LMS

Lectora / Captivate

Job description

Truist Financial Corporation in Charlotte, NC seeks a Lead Learning Strategist to shape the enterprise learning strategy for the sales and service portfolio, partnering with senior leaders to translate business goals into scalable learning solutions. The role emphasizes sales effectiveness, service excellence, leader readiness, and teammate performance.

Position requires in-office presence five days weekly, with location options in Atlanta, GA or Charlotte, NC; 10+ years in learning and