Strategic Leader, Patient Access & Experience

Medical Faculty Associates, Inc.; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

The Sr. Director of the Patient Access at Medical Faculty Associates, Inc. leads the centralized, multi-specialty call center and Patient Access teams, shaping strategy and ensuring a seamless patient experience.

Responsibilities include optimizing workflows with Epic Cadence expertise, developing dashboards, collaborating with clinicians, and managing budget and staffing to achieve performance goals. The position requires 5–10 years in ambulatory access leadership and a Bachelor’s degree.

Qualifications

• 5–10 years of ambulatory patient access leadership experience.
• Epic Cadence certification required.
• Strong organizational and problem-solving abilities.
• Proven leadership with multi-project management.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee centralized, multi-specialty call center performance.
• Develop and implement patient access strategies and policies.
• Create dashboards and reports to monitor performance and trends.
• Collaborate with physician leaders on process improvements and technology enhancements.
• Manage budget, staffing, and resources for patient access operations.

Skills

Leadership

Project management

Problem solving

Communication

Analytical

Education

Bachelor's degree

Tools

Epic Cadence

Job description

The Sr. Director of the Patient Access at Medical Faculty Associates, Inc. leads the centralized, multi-specialty call center and Patient Access teams, shaping strategy and ensuring a seamless patient experience.

Responsibilities include optimizing workflows with Epic Cadence expertise, developing dashboards, collaborating with clinicians, and managing budget and staffing to achieve performance goals. The position requires 5–10 years in ambulatory access leadership and a Bachelor’s degree.