Patient Access Strategy & Operations Leader

GW Redesign; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

A healthcare organization in Washington, DC is looking for a Sr. Director of Patient Access. This role involves overseeing operations related to patient access initiatives, ensuring a seamless patient experience. Responsibilities include managing call centers, formulating policies for patient access, and leading a culture of customer service excellence. The ideal candidate will have significant experience in a leadership position, strong communication skills, and an Epic Cadence certification. This leadership role directly affects patient experience and requires a focus on operational performance.

Qualifications

• 5 - 10 years’ experience in an ambulatory patient access leadership role.
• Demonstrated leadership qualities and abilities.
• Ability to work effectively in a demanding, team-oriented, and fast-paced environment.

Responsibilities

• Operational oversight and performance management of a multi-specialty call center.
• Develop and implement policies to ensure maximum access for patients.
• Promote a service-oriented culture to meet patient needs.

Skills

Organizational skills

Problem-solving skills

Leadership abilities

Analytical skills

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Windows applications

Epic Cadence certification

Job description

A healthcare organization in Washington, DC is looking for a Sr. Director of Patient Access. This role involves overseeing operations related to patient access initiatives, ensuring a seamless patient experience. Responsibilities include managing call centers, formulating policies for patient access, and leading a culture of customer service excellence. The ideal candidate will have significant experience in a leadership position, strong communication skills, and an Epic Cadence certification. This leadership role directly affects patient experience and requires a focus on operational performance.