Strategic Leader, Library Experience & Services

Palibraries; State College (Centre County); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

75% tuition discount

Robust retirement plans

Medical/dental/vision coverage

Job summary

Penn State University Libraries seeks a collaborative and engaged Head of Library Experience and Services at Associate or Full Rank to advance service quality and student success at University Park Libraries.

The role leads a newly aligned portfolio, guiding service points across Pattee & Paterno Libraries and branches, with a strong emphasis on equity, inclusion, and user-centered design. Regular onsite presence is expected on the University Park campus.

Qualifications

• MLS from an ALA-accredited program or equivalent.
• Experience with academic library public services and reference.
• Experience supervising service point staff and managing change.
• Commitment to shared governance and faculty partnerships.
• Ability to lead across diverse communities and partnerships.

Responsibilities

• Set strategic direction for the Library Experience and Services portfolio and unify service cultures.
• Supervise and develop service point managers and staff, fostering accountability and growth.
• Oversee service operations including scheduling, staffing models, and coverage planning.
• Use assessment tools and user feedback to drive evidence-based improvements.
• Coordinate with campus units and manage building operations and renovations.
• Direct departmental budget, staffing, and resource planning.
• Ensure safety and compliance with university policies in library spaces.
• Represent the Libraries in governance and external committees.

Skills

Supervisory leadership

Collaborative partnership

Stakeholder engagement

Change management

Communication skills

Inclusive leadership

Education

Master of Library Science (MLS)

Job description

Penn State University Libraries seeks a collaborative and engaged Head of Library Experience and Services at Associate or Full Rank to advance service quality and student success at University Park Libraries.

The role leads a newly aligned portfolio, guiding service points across Pattee & Paterno Libraries and branches, with a strong emphasis on equity, inclusion, and user-centered design. Regular onsite presence is expected on the University Park campus.